The Opportunity

Due to an internal promotion, we are looking for an energetic, diligent and customer-focused full-time ICT Officer to join our growing team.

As an experienced ICT Officer, you will provide technical support to employees across our Victorian footprint with the ability to liaise with our internal operations team and external support vendors to create a seamless process for end-users. This role can be based at either our Oakleigh, Dandenong South or Cheltenham office however will require travel across our Victorian sites. In addition to this you will be responsible for:

• A mixture of Service Desk Analyst duties and Field Services Technician duties.
• Answering phone calls on the Service Desk to provide support to users including troubleshooting computer, phone, software, equipment faults and actioning requests in a timely manner.
• Configuring, maintaining and monitoring PC workstations, laptops and printing devices including associated software.
• Supporting software applications such as Citrix, Carelink and Technology One’s Ci/CiA and utilising Alemba Service Manager.
• Site visits across the organisation (this may include network patching, device relocation to troubleshooting).
• Assisting in the setup of IT equipment in the new workplaces and residences.
• Ensuring the security of The Disability Trust data at all times.

The annual salary for this role is between $76,000 & $82,000 (negotiated based upon experience and qualifications) plus superannuation.

About you

As the successful candidate you will have:

• Tertiary qualification and/or minimum 1 year experience in a service desk or field services role.
• Windows Operating System experience with installation, troubleshooting and configuration.
• Experience working with Active Directory, Citrix, Office 365 & Cisco Meraki.
• Excellent analytical and problem-solving skills to enable effective identification and resolution of IT related issues.
• Effective verbal and written communication skills.
• Dedicated to providing exceptional customer service.
• High level of personal integrity and a commitment to maintaining privacy and confidentiality.
• Ability to liaise with people of different IT levels of experience.

The successful candidate will be required to provide checks including an NDIS Worker Screening Check, Working with Children Check, COVID-19 vaccination and valid Working Rights and Drivers Licence prior to commencing employment.

What we will offer

The Disability Trust are committed to the quality of services to enhance the lives of people with disability and their families. We are well placed to lead the sector, having robust systems and processes, highly skilled staff and an attractive development program. We also offer a range of benefits including:

• Opportunities for career progression into our specialised internal technical teams - including Cybersecurity, Infrastructure, Networks, Applications and Communication.
• Attractive not-for-profit salary packaging options (around $15k in tax free earning potential).
• 5 weeks of annual leave per annum.
• A bonus day off for your birthday.
• Options for Flexible Public Holiday leave for days of cultural or religious significance.
• Access to our Exclusive Fitness Passport Program.
• Access to an Employee Assistance Program for you and your family.

If you are ready to join our team, please submit your CV and a cover letter outlining the qualifications, skills and experience that make you a suitable candidate. If you would like to discuss this role further, please email [email protected]

Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for the position.

Applications close 9.00 am, Monday 22 September 2025. Suitable candidates may be invited to interview as applications are received.