• Full-time opportunity | Monday - Friday (9AM-5PM)
• Onsite position in Mulgrave, with 1 day available work-from-home after from home provision period (3 months)
• Maximise your take-home pay with salary packaging benefits!

About the role

As the first point of contact for new and existing clients, you’ll be the heart of our service—providing clarity, comfort, and connection. You’ll help people navigate their care journey, resolve service issues, and ensure every interaction is handled with empathy and efficiency. Key responsibilities include:

• Be the go-to contact for new and existing AHAC clients
• Guide people through their care journey with empathy and clarity
• Troubleshoot service issues and ensure smooth, timely resolutions
• Support intake and referrals with a focus on person-centred care
• Keep accurate records and manage high-volume calls with ease
• Collaborate with internal teams to deliver seamless support

About you

• Strong communication and documentation skills
• A client-centric mindset with a passion for quality service
• Ability to manage high-volume enquiries and multitask effectively
• Experience in aged care or similar settings (desirable)
• Familiarity with Carelink+ and aged care funding streams (a plus)

Why VMCH?

Because the people we employ make it a great place to work! In addition, VMCH will provide you with:

• A rewarding and supportive work environment, with opportunities for professional development and career progression.
• A competitive salary plus salary packaging benefits that can increase your take-home pay.
• A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave.
• Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
• Discounted private health insurance, school holiday programs and car hire.
• The opportunity to open a high-interest savings account with our banking partner.
• We value diversity, champion inclusion, and encourage applicants from all backgrounds, and with all abilities, to consider joining our vibrant community.

About us

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to provide proof of work rights and a current Australian Criminal History Check.

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.