Join a People-First Internet Provider

Love helping people and being part of a supportive team?
At Leaptel, we believe great internet service should come with real support from real people. Our Melbourne-based team is known for being friendly, helpful, and clear – and we’re looking for caring, capable people to join us.

If you enjoy solving problems, supporting others, and working in a team where your contribution matters, you’ll feel right at home here.

💬 What You’ll Do

Help customers with sales, billing, and technical questions
(don’t worry, we’ll teach you the tech stuff)

Talk people through internet hiccups in a calm, reassuring way

Process new service orders and follow up on outstanding enquiries

Keep accurate notes while delivering friendly, solution-focused support

No telco experience? No problem. We’ll give you full training and ongoing support to help you build confidence and grow your skills.

🕐 Your Work Schedule

Full-time (37.5 hours/week)

On-site in our Camberwell office (no WFH or hybrid option)

Training: Mon–Fri, 9:00 AM – 5:00 PM for your first 4 weeks

You’ll then move into one of two ongoing rosters – pick what works best for you:

Roster 1

Week 1: Mon–Fri, 9:00 AM – 5:00 PM

Week 2: Mon–Fri, 1:30 PM – 9:30 PM

Every fourth weekend (Saturday & Sunday)

A Monday or Friday, either side of your weekend shift

Roster 2

Mon–Fri, 9:00 AM – 5:00 PM

Every fourth weekend (Saturday & Sunday)

A Monday or Friday, either side of your weekend shift

💰 Pay & Benefits

$29.22/hour + penalty rates (Telecommunications Services Award)

Discounted internet for your home

Career development – we’re growing, and you can grow with us

Modern Camberwell office close to public transport and great food

Casual dress code

A genuinely supportive, team-first culture where everyone pitches in and has your back

🙌 You’ll Fit Right In If You…

Communicate clearly and confidently – by phone, in writing, and in person

Stay calm and focus on solutions when things get tricky

Pick up new systems quickly and feel comfortable with computers

Type speedily and accurately (handy for live chat and note-taking)

Enjoy solving problems and helping people

Show up, pitch in, and treat people kindly – just like the rest of us

Have the right to work in Australia

Can start on either 6th October or 20th October

✍️ How to Apply
Send us:

A short resume (max 3 pages)

A 1-page cover letter (separate file) telling us why this role feels like a good fit for you

Let us know which work schedule you prefer

No need to overthink it – we want to get to know you.

Questions? Reach out to [email protected]