Customer Service Officer – Freight Management

We’re Effective Freight Solutions — a freight management company making freight easy for businesses across Australia. With peak season kicking off, we’re on the hunt for a Customer Service Officer who’s switched on, tech-savvy, and up for a challenge.

This role starts casual/contract, with the chance to become permanent for the right fit.

What you’ll actually do (no sugar-coating):

Use Machship daily to book, track, and manage freight

Keep customer records and comms sharp in HubSpot

Jump on calls/emails fast and give clear, friendly updates

Solve problems before they snowball 🚚💨

What we’re looking for:

A “customer first” mindset, always

Tech confident — can pick up new platforms quickly

Calm when things get busy (because they will)

Someone who wants to grow with us, not just clock in and out

How to apply (yes, we’ll check):
In your cover letter or CV, tell us your go-to coffee order or favourite emoji. Applications without this won’t be considered.

We’re not the biggest in the industry, but we’re proud to say we’re one of the best. If you're looking to join a team in Cremorne that’s agile, supportive, and committed to growth, we’d love to hear from you.