About the Role
We're looking for a Customer Service Officer to be the first point of contact for clients. You'll be the problem solver, organiser, and trusted support who ensures freight runs smoothly. From managing bookings to resolving issues, your focus will be on providing fast, accurate, and friendly service every time.

This is a chance to join a dynamic, growing logistics business where you'll work with industry-leading systems and be part of a supportive team that values great work.

What You'll Be Doing

Answering customer enquiries via phone and email with professionalism and speed

Processing bookings and consignments in Machship

Tracking and tracing freight, keeping customers informed at all times

Maintaining accurate records in HubSpot

Liaising with carriers (TNT, StarTrack, etc.) to resolve service issues

Spotting opportunities to improve service and save customers time or money

Supporting the wider team with a proactive, solutions-focused mindset

What We're Looking For

Customer service experience in freight/logistics industry essential

Tech confident - quick to pick up new systems (Machship and HubSpot experience highly regarded)

Excellent written and verbal communication skills

Strong organisational skills and attention to detail

Calm under pressure and able to manage multiple priorities

A proactive problem solver who enjoys helping people

Why You'll Love It Here

Contract during the peak season, with potential for permanency after January

Growth opportunities in a values-driven, fast-scaling logistics business

Daily use of smart systems (Machship and HubSpot)

A supportive team culture where great work is recognised