Fleet Healthcare is a leading mobile healthcare provider delivering physiotherapy, massage therapy, exercise physiology, occupational therapy, podiatry, dietetics, and other allied health services directly to clients in their homes. We are committed to excellence, efficiency, and compassionate care.

We are seeking a highly organised and proactive Administration Manager to lead and oversee our growing administration team. This role is pivotal in ensuring our internal operations run smoothly and efficiently, enabling our clinicians to focus on delivering quality care.

Requirements

Qualifications & experience

• Proven experience in administration management or a similar leadership role.
• Strong leadership skills with the ability to manage both local and remote teams.
• Excellent organisational and time management abilities.
• High attention to detail and accuracy.
• Strong problem-solving and decision-making skills
• Proficiency in email ticketing systems, VOIP systems, cloud-based tools, and computer applications (Microsoft Office Suite, Adobe PDF etc.).
• Previous experience in the healthcare sector (desirable but not essential).
  

Key responsibilities

Team Leadership & Management

• Manage and support a team of two onshore and two offshore administration staff.
• Provide training, mentoring, and performance management to ensure high standards across the team.
• Delegate tasks effectively and monitor workloads to maintain productivity.

Administration Operations

• Oversee the day-to-day functions of the administration team, including scheduling, client enquiries, therapist enquiries, data entry, and record management.
• Make decisions on administration-related matters to streamline workflows and resolve issues.
• Develop and maintain efficient administrative systems, processes, and policies.

Collaboration & Communication

• Work collaboratively with other departments, including operations, accounts, and recruitment, to ensure seamless operations.
• Liaise with clients and referrers to provide a high standard of service and maintain strong relationships.
• Act as the point of escalation for administration-related issues.
• Contribute to cross-departmental projects and process improvement initiatives.

Compliance & Reporting

• Ensure all administration processes comply with company policies, industry standards, and government regulations (NDIS, Aged Care, etc.).
• Maintain accurate records, reports, and documentation.
• Provide regular performance updates and operational insights to senior management.

Benefits

• Be part of a growing organisation making a real difference in people’s lives.
• Lead a supportive and collaborative administration team.
• Opportunities for professional development and career progression.
• Competitive salary package.
• Great office location, in close proximity to cafes, gyms, shopping centres, and the beach.