About RPM Hire

Founded in 2011, RPM Hire has grown rapidly to become a market leader in traffic management equipment hire across Australia. With operations in VIC, NSW, QLD, TAS, WA, and SA - and plans for international expansion - our business is built on delivering exceptional customer service and continuously improving both our products and the way we work.

Our Vision is simple but ambitious: to be the World's leading supplier of traffic management equipment hire, known for outstanding customer satisfaction, reliable equipment, and professionalism. We’re passionate about offering top-quality gear at competitive prices, helping our customers get the best value possible.

Our Culture is what makes us stand out. Guided by our core values - People Matter, Thirst for Improvement, Be Memorable, Be Courageous, and Safely Get Sh!t Done - we foster strong, lasting partnerships with both our customers and our team.

Industry Recognition:
In June 2025, we were proudly recognised by the Hire and Rental Industry Association (HRIA), winning:
🏆 Hire Company of the Year
🏆 People and Culture Award

Join us and be part of a team that’s making an impact across Australia - and soon, the world.

The Opportunity

We are seeking a passionate, people-focused Customer Experience Specialist (AKA Director of First Impressions) to join our team! Reporting to our General Manager, this role is so much more than answering phones or responding to emails - you’ll be the voice and face of RPM Hire, ensuring that every customer feels heard, valued, and supported from the very first interaction.

As the Director of First Impressions, you’ll set the tone for the entire customer journey, turning everyday touchpoints into opportunities to build trust, loyalty, and lasting relationships.

Why This Role Matters

Our customers are at the heart of everything we do. As their first point of contact, you’ll play a pivotal role in shaping their perception of our brand. You won’t just solve problems - you’ll anticipate needs, deliver tailored solutions, and create experiences that leave a positive and lasting impression.

Key Responsibilities

Be the first touchpoint for customers, delivering timely, accurate, and friendly support across phone and email.

Act as a trusted advisor by offering tailored solutions and clear guidance.

Manage and resolve customer challenges with empathy, ownership, and care.

Partner with internal teams (operations and sales) to ensure smooth resolutions and end-to-end satisfaction.

Capture customer feedback and insights to drive continuous improvement in our products, services, and processes.

Support customer onboarding and education, helping clients maximize the value of our offerings.

Maintain deep knowledge of our products, services, and industry trends to serve as a reliable, go-to resource.

What You'll Bring

Exceptional communication skills with a warm, approachable style.

A genuine passion for helping people and enhancing customer experiences.

Strong problem-solving abilities and a proactive, solutions-first mindset.

Tech-savviness with the ability to quickly learn and navigate CRM/ticketing systems.

Previous experience in customer service or client relations (highly desirable).

Who You Are

Empathetic Listener: You make people feel understood and valued.

Customer Advocate: You always put the customer at the centre.

Solutions-Oriented: You thrive on resolving challenges and finding better ways forward.

Team Player: You collaborate, communicate, and celebrate wins together.

The Benefits of Working at RPM Hire

Safety first culture.

Ongoing training and development opportunities.

Employee profit share program.

You will be part of a supportive, fun and inclusive team.

Equal employee opportunities.

Inclusive work environment.

We care about our employee’s wellbeing. You will have access to our Employee Assistance Program and other wellbeing initiatives.

RPM Hire is an equal opportunity employer, committed to maintaining a diverse and inclusive workplace that values differences.

Successful applicants will undergo and pass a Pre-Medical as part of the hiring process, as well as be requested to provide a Police Check.

Sound like you? Please click the apply button to submit your application and resume.