About the Business
Established in 1986, and widely regarded as the pioneer of liquid nutrition innovation in Australia, Agrichem produces a vast range of Specialty Liquid Fertiliser, Soluble Solids, Plant Health Formulas and Adjuvants, that have re-enforced its reputation as the supplier of choice for astute growers, both domestically and internationally.

Agrichem’s unparalleled experience and technical expertise, garnered through decades of close collaboration with farmers, dealers and researchers, has resulted in unique, premium quality products.

"Behind every seamless transaction is a person who makes it happen!"

In the fast-paced world of agriculture and distribution, service isn't just a support function - it's a strategic advantage. As a leading force in the fertilizer industry, our reputation is built on reliability, accuracy, and genuine customer case. The Customer Experience Officer plays a vital role in delivering this standard every single day.

This role is designed for someone who thrives on getting the details right while making every customer interaction count. You'll be the first point of contact - dependable, responsible, and always one step ahead of what the customer needs.

Effective and timely engagement via multiple channels - phone, email.

Timely and accurate order entry, ensuring a frictionless customer experience.

Resolution of day-to-day enquiries related to products, pricing, and delivery plus more.

Administration that keeps our systems humming - clean data, clear documentation plus more.

General office duties, mail and reception management.

This isn't just order taking - it's trust building. You'll be part of a team that ensures excellence behind the scenes, enabling everything out front to run with confidence and clarity.

"Everyday Excellence Builds Long-Term Partnerships!"

What you will bring:

To be successful in this role, you will have proven experience in a customer service, administration, or order management role preferably within a B2B environment. You will have obtain the following:

Exceptional communication skills both verbal and written

Ability to build strong, trust-based relationships with customers and internal stakeholders

Customer-centric mindset with a passion for delivering exceptional service and tailored solutions.

Adaptability, flexibility and willingness to deliver above and beyond.

Proficiency in ERP systems and Microsoft Office Suite (Outlook, Word, Excel)

It will also be beneficial if you have:

A professional, confident but friendly disposition and can engage with all levels across an organization.

Not afraid to roll up your sleeves.

Benefits

Working for an Australian owned company

No need to commute into the CBD