Join Our Fantastic Client's Team as a Customer Engagement Representative!

Are you ready to take on a dynamic role where you can make a meaningful impact? We are seeking a dedicated individual to join our client as a Customer Service Representative. Act as the channel between the client, warehouse, transport and operations to ensure the receipt, despatch and storage of customers' stock. ASAP start.

Location: Kenwick

Pay rate: $33.73p/h + Super

Full time hours - Monday-Friday - 8am-4pm

Key Responsibilities:

• First point of contact for assigned customers, ensuring efficient coordination of all activities related to customer management
• Cultivate and maintain strong working relationships with customers to foster long-term partnerships
• Facilitate professional, prompt, and accurate communication
• Coordinate client orders with warehouse and transport teams
• Process client rate structures and accurately capture all ad-hoc charges to ensure transparency and efficiency
• Monitor and ensure timely order fulfillment by warehouse and transport teams, utilising daily reports to track progress
• Prepare and maintain Key Performance Indicators (KPIs) to monitor and improve operational performance
• Identify and report non-conformances, initiating Improvement Requests as necessary to drive continuous improvement
• Collaborate with internal teams such as forklift drivers and fleet controllers to streamline operations and address challenges effectively
• Demonstrate familiarity with customers' products, ensuring compliance with storage, stacking criteria, and safety requirements
• Maintain accurate records by promptly entering all stock receipts and movements into the warehouse management system
• Ensure completeness and correctness of all documentation before acceptance, adhering to company standards
• Uphold cleanliness and tidiness in the workplace at all times, promoting a safe and organized environment
• Adhere to company policies, procedures, and Occupational Health and Safety (OH&S) legislative requirements

Qualifications and Skills:

• Previous experience in customer service is essential
• Computer literate with intermediate proficiency in Microsoft Office applications and warehouse management systems desirable
• High level of data entry accuracy
• Excellent communication literacy and numeracy skills
• Interpersonal skills - must be able to communicate with, and relate to, a range of employees and customers
• Good attention to detail
• Effective time management and problem resolution skills
• Ability to work under pressure
• Ability to work under minimal supervision

• Team player, innovative and focussed on continuous improvement

Our, values our employees and offers a supportive work environment where your contributions are recognized and rewarded. As a Customer Relationship and Logistics Coordinator, you'll have the opportunity to make a real difference while working alongside a collaborative team dedicated to success.

APPLY NOW with current resume. Only shortlisted applicants will be contacted.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit hoban.com.au/adjustments for additional contact details.