Who we are

We are an Australian based managed service provider established in 2003, located in Melbourne CBD.

We pride ourselves in putting customers and relationships first. We strive to understand customers' needs and help their business find their competitive edge using leading technologies.

What we do

We combine traditional MSP service offering with world class project delivery using public and private cloud platforms. Our service offering extends to network security and backup solutions as well as data storage and disaster recovery, all provided by an expert team based in Melbourne.

This can only be possible by investing in our people, providing ongoing training and support, competitive salaries and work life balance amongst the many perks on offer.

Who we need

There is a rare opportunity for an experienced Senior Engineer that has experience working in an IT Managed Service Provider environment to join our team. Reporting directly into the Service Delivery Manager, the right person will need to:

Australian work rights are mandatory for this position.

Demonstrate a detail-oriented and proactive approach to project delivery coupled with

Best in class customer service skills to deliver and manage solutions for our clients

A successful person will:

Thrive on being given the opportunity to solve business problems with best of breed technology solutions and

Will be offered an attractive salary package with:

Overtime.

Paid on-call allowance (one week every est. 4-6 weeks).

Training.

Car allowance

Is this you?

MSP experience: Must have worked in an MSP environment supporting multiple clients.

Minimum 2+ years of MSP experience is required.

Problem Solver: you are energised by solving business challenges with technology.

Customer's greatest fan: demonstrate a thirst for better understanding of the customer. Defines the problem and develop solutions through their eyes.

Troubleshooting expert: you get a buzz out of getting to the root cause of problems.

Have an eye for detail: You recognise that one mistake could derail the project hence you communicate and document like lives depend on it

Team player: You recognise and value the different perspectives and skills your team mates bring. It is not about being a hero but jumping in and contributing to the successful delivery of our mission

Continuous improvement junkie: You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement

Networking guru: You can do subnet calculations in your sleep and can recall the OSI model backwards

Experienced: You have successfully delivered ICT projects for minimum 2 years and worked within ICT technical service delivery for minimum 5,

Skills:

Proficiency in solution design, installation and on-going support

Technologies:

Cloud: Microsoft Azure, Teams Voice and Office 365

Network Security: FortiGate being the priority, Palo Alto, Sophos (min. f/w and NAT rules, IPSEC tunnels; desired BGP and SDWAN)

Comprehensive FortiGate networking skills including firewall, NAT, IPSEC, BGP, and SDWAN are required.

Switching: Cisco Catalyst and Nexus, Dell, HPE/Aruba (min. VLANs, STP, LACP)

Virtualisation: VMware ESXi 7.0+

Wireless: Fortinet WLC-SD/Meru Networks or Ruckus

We would also really like it (but can live without):

You thought getting Cisco CCNA/CCNP, Fortinet NSE4+ and VMware VCP certified was cool, so you did it and kept it current

Some of the MSP platforms you mastered included Autotask, Solarwinds N-Able and Auvik

If this role sounds like your next career move, then apply today. We need someone like you to start with our team ASAP!

No recruitment agencies please.