About Us

4D Lotto Australia is proud to be Australia’s first fixed payout lottery. We’re an innovative and fast-growing company redefining the lottery experience through transparency, fairness, and cutting-edge technology. As we continue to expand, we’re looking for an Administrative Associate to join our team and play a vital role in supporting the day-to-day functions of our business.

About the Role

As an Operations Associate, you will be a key member of our team, ensuring smooth daily operations and supporting critical areas of the business including CRM, KYC compliance, and software testing. This is a hands-on, diverse role requiring excellent problem-solving skills, critical thinking, and the ability to work independently and collaboratively with multiple stakeholders.

Key Responsibilities

Oversee and support daily business operations and process optimisation

Manage CRM systems and assist in customer relationship management

Ensure compliance with KYC (Know Your Customer) procedures

Collaborate with the product and development teams to support testing and feedback

Troubleshoot and resolve operational issues efficiently

Assist with data entry, reporting, and documentation

Liaise with internal and external stakeholders in both English and Mandarin (intermediate level)

Work closely with stakeholders across different departments to ensure alignment and smooth execution of business processes

Requirements

Proficient in English (spoken and written)

Intermediate proficiency in Mandarin (spoken and written)

Strong critical thinking and problem-solving skills

Familiarity with Microsoft Office Suite (Word, Excel, Outlook, etc.)

Experience working with CMS platforms is highly regarded

High attention to detail and the ability to multitask in a fast-paced environment

Self-motivated with a proactive approach to work

What We Offer

Opportunity to be part of an exciting and growing company in the lottery tech space

Dynamic team environment with hands-on training and support

A chance to advance, develop and elevate your skills with 4D Lotto Australia