Charter Administrator
Ventura Bus Lines
Posted 6 days ago
We are seeking an enthusiastic Charter Administrator to be trained in all facets of our fast paced and dynamic operations and charter departments. This role will be based in our Dandenong Depot.
Working closely with the Charter Supervisors and our experienced operations team, this is a secure position with a strong administration and customer service focus.
Specific duties as a Charter Administrator will include:
- Taking all enquiries in a prompt, friendly and professional manner to ensure an excellent first impression and on-going professional client communication
- Processing customer bookings including providing effective and accurate coordination of quotes, bookings and delivery of quality service
- Liaising effectively with all stakeholders including clients, team members, drivers, operations and other staff to ensure smooth operations and the delivery an outstanding customer experience
- Associated administration involving utilising company tools, resources, and technology systems to accurately administrate and record activities accordingly
- Invoice preparation and allocation
What Ventura is looking for?
- Business Administration or Tourism qualification desired
- Minimum 2 years administration experience
- Current drivers' license (mandatory)
- Passion for delivering exceptional customer service
- Strong time management and organisational skills
- Excellent written and verbal communication skills
- Strong numerical skills and problem-solving capabilities
- Ability to operate as an effective team member in fast paced environment
- Advanced Microsoft Office skills including Excel and Word
- Strong attention to detail
- A self-starter with a focus on detail
- Ability to gain police clearance
What Ventura offers:
- Supportive environment and thorough training with experienced mentors
- Opportunities for career progression within a secure company
- Onsite parking
Ventura is an equal opportunity employer and are committed to reflecting the diversity of the communities we serve. Ventura promotes an inclusive and diverse workforce and we encourage applications from people representing all diversity groups.
How to Apply
For more information relating to this role contact Marianne on (03) 9771 4367
Click “Apply now” to make an application
About Ventura Bus Lines
About Ventura Bus Lines
Since we first started our engines over 90 years ago, Ventura has become an iconic name in Victoria. We are proudly known for our truly unmatched service, which comes from thinking first about our customers, our people and our community.
Our commitment to driving a better future is in everything we do and we’re looking for people who want to be part it.
Here are just a few reasons why more people are choosing Ventura:
No experience required.
We know the right person for the job isn’t always the one with the longest resume. At Ventura we provide training and development programs, on-the-job learning, and coaching to successful applicants.
Diverse Culture
The key to a rich culture is a diverse workforce. At Ventura our employees come from many different backgrounds, with different life experiences and talents. We are committed to fostering diversity in the workplace and providing an inclusive working environment in which everyone is treated fairly.
Innovative
At Ventura we pioneer new technology to provide a better experience for our customers and employees. We are continuously looking for ways to reduce our environmental impact.
Brilliant benefits
On top of our competitive rates we also offer a range of benefits and perks for full-time employees such as:
Fantastic earning potential in a secure industry.
Overtime opportunities.
Flexible working arrangements.
Reward and recognition programs.
Social events.
And much more…
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