Be part of Melbourne's #1 small-group touring company 🚐✨

Every phone call or email is the start of a guest's travel story, and as part of our reservations team, you'll help turn that into an amazing memory. This is a role where no two days are the same, you'll be solving problems, supporting our guides, and making travel dreams come true.

We thrive in a dynamic industry, and we back that up with a supportive culture, plenty of laughs, and a workplace where every team member is genuinely valued.

What you'll do

Answer guest & agent enquiries by phone and email with warmth and professionalism

Place, check, and confirm reservations with accuracy and care

Manage booking changes and feedback with a calm, solutions-focused approach

Liaise with our guides, suppliers, and internal teams to keep everything running smoothly

Pitch in with general admin tasks that keep our office humming

What we're looking for

We know the right person will shine if they have these essentials:

Excellent communicator – confident, clear, and friendly. Must have fluent verbal and written English.

Tech-savvy – quick to learn new systems and existing proficiency with core software (Microsoft Suite & Google Workspace)

Detail-minded – accuracy matters when dealing with bookings

Cool under pressure – able to juggle tasks, prioritise effectivley and stay organised in busy periods

Customer-centric – you genuinely enjoy helping people and going the extra mile

Flexible – available across weekdays, some weekends, and peak holiday periods

Experience – minimum 1-2 years in reservations or customer service

Why you'll love working with us

We know that great people make all the difference, so we make sure this is a workplace where you can thrive. Alongside pay and super, here's what we offer:

Travel perks – experience our award-winning tours yourself and access exclusive discounts

Learning & growth – opportunities to upskill in tourism systems, customer experience, and work on cross-functional teams

Supportive culture – small team, approachable leadership, plenty of peer support and quarterly social events

Innovation encouraged – if you've got an idea to make something better, we want to hear it

Great location – Northcote office with easy access to public transport, safe and secure, free on-street parking

Flexible rostering – We get that things happen and aways endeavour to be flexible with our rosters

👉 Sound like you?

To be considered for this role, you'll need to meet the following requirements:

Working rights in Australia – full, unrestricted work rights are desirable

Immediate start – available to begin right away

Flexible availability – able to work across a rotating roster, including weekends

Peak period coverage – full availability required during:

18 Dec – 20 Jan (Christmas/New Year peak)

The 2 days preceding Good Friday & the 2 days following Easter Monday

Rostered hours – shifts fall between 7:00 am – 6:00 pm

Shift volume – after training, expect 3–4 days per week, with potential for up to full-time during peak season

Only applications with both a cover letter & resume will be considered

A second language, tourism or hospitality experience, or knowledge of reservation systems will make you stand out, but aren't essential.

We're only seeking applications from people genuinely interested in this role and our company, so please note that cover letters and resumes generated solely using AI will not be considered.