Location: Perth, WA (Metro Area)

About Us

We are a well-established Managed Service Provider (MSP) based in Perth, delivering reliable IT solutions to a diverse range of clients. Our commitment to innovation and outstanding service drives our growth.

We're looking for a skilled IT Support Officer to join our team and help us deliver seamless IT support.

About the Role

As an IT Support Officer, you'll provide hands-on technical support to our clients on-site and remotely, ensuring their systems run efficiently and securely. You'll report directly to the Principal Consultant and play a key role in troubleshooting, maintaining, and shaping client IT environments.

Key Responsibilities

On-site Support: Deliver technical support for hardware, software, and networks.

Microsoft 365 Support: Assist with setup, maintenance, and troubleshooting (Office, Teams, SharePoint, OneDrive).

System Maintenance: Perform system checks, updates, and proactive maintenance.

Hardware Setup: Install and configure computers, printers, networking devices, and IT equipment.

Network Support: Assist with firewalls, switches, routers, VPNs, and general network infrastructure.

Documentation: Maintain clear records of client setups, procedures, and support activities.

Troubleshooting: Diagnose and resolve issues; escalate complex cases where needed.

Security & Compliance: Support security audits and help ensure clients meet compliance requirements.

Client Relations: Build strong relationships through clear communication and excellent service.

RMM & Automation: Assist with developing automation scripts and maintenance tasks via RMM tools.

General IT Support: Help with servers, VoIP, DNS, and other IT systems as needed.

Skills & Qualifications

Diploma, Degree, or certifications in IT (or equivalent practical experience).

1 - 2 years' experience in a similar role within an MSP environment.

Strong Microsoft 365 skills (Admin Centre, PowerShell, apps support).

Basic PowerShell command knowledge required for Microsoft 365 administration and support tasks.

Solid understanding of Windows/Mac systems, networking, and hardware.

Excellent communication skills with both technical and non-technical audiences.

Familiarity with MSP tools like HaloPSA, Hudu, and NinjaOne is a bonus.

Strong troubleshooting and time management skills.

Customer-focused mindset with a commitment to quality service.

Microsoft 365 Administrator or similar certifications highly regarded.

Bonus: Experience with DNS management, network administration, and security monitoring.

Additional Requirements

Perth-based, with ability to travel for regular on-site visits.

Flexibility for occasional after-hours work if needed.

Dedicated home office setup with reliable internet connection.

Must have current Australian work authorisation to be eligible for this position.

What's On Offer

Competitive salary (based on experience and qualifications).

Company laptop, mobile phone, and vehicle for client visits.

Valid full Australian driver's licence required for client visit responsibilities.

Ongoing training and certification opportunities.

Flexible work-from-home options.

Supportive, dynamic team environment focused on innovation and growth.