Job Summary

La Porte Space (Australia's leading luxury serviced office and creative space) is seeking a full time Assistant Studio Manager / Guest Services to assist the team.

You are the primary point of personal contact for clients who are seeking information, service, assistance and great coffee while visiting La Porte Space. You are also the primary point of engagement for clients who enquiry for events as well as all internal events at La Porte Space. You will be assisting to set up photographic studios and assist across large scale bump-in for top tier luxury and corporate events. You will demonstrate a passion for and understanding of providing service at a luxury level ensuring guest needs are met, and their experience are memorable.

Job Responsibilities and tasks

- Provide a luxury lifestyle experience for all La Porte Space Clients and Tenants

- Provide information and resources by proactively identifying customers' needs and desires; answer questions; give directions.

- Perform services requested including management of our cafe inventory, the maintenance of the space (organising repairs etc), occasionally making coffees etc. This may require running errands away from the La Porte Cafe and Concierge area.

- Assistance across digital content, liaising with brands, seeking new relationships and seasonal

strategies and reporting.

- Maintain the ambiance, style and cleanliness of the La Porte Space.

- Assisting the bookings team with the management of clients, site visits, and databases

- Assist La Porte Events team with event(s) activation & set-up & tear-down that could include

- Setting up and pack down of studios.

- Management of the Infrared-Sauna, Bookings System & Reporting

Tasks involved in doing this job:

- Greeting clients and tenants upon entry

- Setting up studios for shoots and events

- Assisting bump in and bump outs

- Assisting the wider team to ensure all tasks are met

- Engage with clients and tenants to understand their preferences and requirements

- Communicate with brand partners for collaborations, campaigns, or activations

- Making coffee's (training will be provided)

Skills and Experience

Knowledge and Skill Competency Requirements:
- Genuine passion for providing excellent customer service.
- Previous retail, customer service/concierge or Barista experience would be ideal
- Prior experience with luxury hotel, retail or restaurant "front of house" guest service required.
- Work in a fast paced environment that requires strong communication
- Able to work independently or with a team in a collaborative way.

Thank you for your application to join us at La Porte Space. The Receptionist/studio hand is an important role for us and we are pleased that you expressed interest in fulfilling it. We would therefore like to invite you to complete a video introduction so that we can get to know you a little better.

Please visit our Website and Instagram to have a feel !

https://www.laportespace.com.au/

https://www.instagram.com/laporte_space/