Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT:

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Event Cinemas:

Event Cinemas set itself apart with a world of entertainment experiences under one roof. We set the global standard for premium cinema and with every interaction, we aim to leave a memorable mark, always evolving to keep things fresh and provide a welcoming and playful atmosphere. We're all about the customer experience, going that extra mile, every time. If you too are a customer service superstar, then we want to hear from you! And loving movies is a big bonus!

About the Role:

We are on the hunt for an experienced management professional to assist the General Manager in bringing our vision, purpose and values to life in the role of Assistant Manager. From shaking cocktails in Gold Class, to popping popcorn, delivering outstanding customer experiences will be at the forefront of everything you do! You will empower and coach our team to deliver success by leading from the front and helping our teams be the best they can be.

Assistant Manager Key Accountabilities:

1. Operational Responsibility for Cinema

• Assist in monitoring and enhancing customer service activities at the location.
• Assist the General Manager in controlling day-to-day operations in accordance with current policies, procedures, and legal compliance.
• Assist the General Manager in ensuring location presentation and cleanliness is to company standards including all front of house and back of house areas.
• Facilitating the coordination of repairs and maintenance, ensuring adherence to approved processes and obtaining necessary approvals from key stakeholders.

• Overall Leadership and Team Management

• Provide support and assistance to the Duty Manager and team members.
• Collaborate with the General Manager to facilitate the recruitment, induction, and training of team members, aligning with the current training processes.
• Assist the General Manager in the Performance Management of Cinema Employees – coach, counsel, appraise.
• Assist the General Manager in motivating all team members to exceed company service level standards.

• Revenue and Financial Responsibility for Cinema

• Support the General Manager to meet revenue budgets for the location.
• Analyse Operating Statements and daily performance reports, proactively identifying areas for improvement and promptly taking corrective action to align with evolving business needs.
• Support the General Manager to control profitability of the location through management of all KPIs.
• Authorise and process recommended inventory orders on a weekly basis or as needed.
• Assist the General Manager to regularly review business and sales opportunities to seek new revenue streams and income.

• Customer Service

• Assist the General Manager to ensure employees are focused on exceeding customer expectations for cinema experience.
• Review customer feedback and identify patterns, trends, and initiate actions to improve customer satisfaction and retention.

• Sales and Promotional Opportunities

• Support the General Manager to drive revenue streams and look for opportunities to maximise assets and sales revenue.
  
  

Skills and Experience

These are the desired skills and experience for this role:

• 1-3 years’ supervisory experience in a retail, food service or hospitality/ leisure environment involving shift work.
• Previous experience with sales figures preferred.
• Experience in achieving sales targets.
• Above average level computer literacy.
• Senior First Aid Certification.
• Food Supervisors Certification.
• RSA (Relevant to state/territory requirements)
• RMLV (Relevant to state/territory requirements).
• Approved Manager Licence (Relevant to state/territory requirements).

Behavioural Capabilities

The following are the mindsets and behaviours required for this role:

• Team Oriented: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
• Customer Focused: Dedicated towards delivering excellence in customer sentiment.
• Committed to operational excellence and continuous improvement and innovation: An ambassador for innovation and improvement to be more effective and efficient within operations of the business.
• Strong interpersonal skills and relationship building ...