About Us

Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

Join us at this incredibly exciting time for our Hotel as Assistant Manager - Front Office.

Your day to day- Inspire Incredible

Your presentation, passion for service and eagerness to lead will be the key to creating a seamless, luxury experience for our guests and ensuring we are operating as a global world class InterContinental Hotel.

As part of our talented MOD's, you will be

Creating the perfect working environment for your team to thrive and driving collaboration between departments

Ensure your front office team delivers on our luxury hotel service standards

Providing guests with all the information they need to enjoy a truly memorable experience

Manage day-to-day front office operational needs, plan and assign work and establish performance and development goals for the team

Provide mentoring, coaching and regular feedback to improve team member performance

Drive upsells and loyalty targets

Having authentic conversations with guests to resolve issues, queries or concerns

Being first point of contact for any critical emergency situations

What we need from you

1+ years’ experience in Front Office operations, including demonstrated experience in a leadership capacity at team leader or supervisor or management level

Exceptional service standards and ability to lead within a VIP environment

Ability to deal with a variety of guest enquiries, be the point of contact for escalated issues and problem to ensure guest satisfaction

Qualifications in Hotel Management and/or related field would be advantageous

Excellent communication skills, bilingual or multilingual language skills are advantageous

Strong organisational, written & communication skills, with strong attention to detai

Full unrestricted Australian working rights

What we offer

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey.

$77,625 per annum plus super plus benefits

Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage

An immense colleague discounts platform for all your favourite brands and retailers

Paid Birthday Leave

Enhanced parental leave program

Proactive paid wellness and mental health days

Most importantly, we’ll help you grow, and develop you as an individual.

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.