About the role:

The Showroom Manager is responsible for ensuring that all showroom and office tasks and duties are designed, implemented, executed and documented smoothly and in a timely manner. This to provide a high level of support to internal stakeholders (mainly salespeople within the office) as well as an excellent customer service to external stakeholders visiting the showroom (retailers, builders, developers, architects, designers and consumers).

Your key duties and responsibilities include:

· Manage and coordinate a small team of people, responsible for all activities around the office and showroom

· Implement and manage efficient processes within the office and showroom

· Manage staff meetings and schedules

· In conjunction with the Showroom coordinator, ensure the showroom is always of high standard and current / latest products are showcased

· Ensure the office is always of high standard

· Manage the showroom calendar and all events within, such as demonstrations, training events and functions, in conjunction with other internal stakeholders

· Help with showroom visits, queries, follow up on customers’ visit

· Ensure office and showroom staff are always up to speed when it comes to product knowledge

· Order office/showroom supplies (Woolworths, Officeworks, catering, flowers…)

· Processing cash sale, redemption, post office

· Assist the HR Manager and liaise with stakeholders related to the building (building management, cleaners…) when required

Your Skills and experience

· Ability to go above and beyond expectations

· Passionate about cooking products

· Strong communicator and a team player

· Being proactive, creative and with a can-do attitude

· Experience in a Showroom and inbound call centre environment

· Good knowledge of Microsoft Excel and PowerPoint

· Previous experience with AS400 is a plus

· Ability to fully understand sales processes and procedures

· Willingness to be part of our secret ingredient and adhere to our Company values

· Hospitality experience but not essential

· Must be available on the weekend

· Observe all of Smeg Australia’s WH&S Policies and procedures

Limitations and disclaimer:

· The outlined position responsibilities are not intended to be all-inclusive and additional responsibilities may be required. The above position description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

· This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

· Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager in compliance with legislative requirements.