🌟 Administration & Customer Support Manager | 30–35 Hours Per Week 🌟

📍 Location: Elanora, QLD (on-site)
🕒 Hours: Part-time (Mon–Fri, flexible 30–35 hours/week) More hours possible
💰 Rate: $33–$35 per hour with bonuses

About Us

Shepherd Filters is an innovative, fast-growing Australian company helping commercial kitchens worldwide reduce fire risk, save money, and stay compliant. We provide high-quality, disposable kitchen grease filters made from 100% natural wool—trusted by major restaurant groups locally and overseas.

As we continue to grow, we’re looking for a motivated and reliable Administration & Customer Support Manager to join our team at our Elanora HEAD OFFICE . We have other offices in Sydney and NZ, UK & USA

About the Role

This is a hands-on, all-rounder role where no two days are the same. You’ll play a vital part in keeping our operations running smoothly—supporting customers, managing stock, and assisting our internal teams. Fast paced and never anything to do.

Key Responsibilities

Respond to customer enquiries by phone and email with professionalism and care

General admin: data entry, filing, document formatting

Process sales orders, purchase orders, and invoices.

Maintain stock levels and coordinate stock across warehouses (AU, NZ, UK, USA)

Prepare export documents and liaise with couriers and freight providers

Support production scheduling

Provide general support to management and other departments as needed

About You

You’re detail-oriented, highly organised, and enjoy variety in your workday. You’re just as happy answering customer calls as you are getting stuck into admin tasks or learning new systems. Bonus points if you’re tech-savvy and curious about marketing or social media.

What You’ll Bring

2+ years of experience in administration or customer service

Friendly and confident phone manner

Great communication and time management skills

Experience with stock control or exports is a bonus

Competent with Microsoft Office; experience with Xero, QuickBooks, CRM is desirable

Willingness to learn and take initiative

An interest in marketing or social media is a plus

Why Join Us?

Supportive, friendly team with a down-to-earth culture

Part-time 30-35 hours with work-life balance. Monday to Friday essential

Autonomy and variety in your daily tasks

Genuine opportunities for professional growth learning a lot of things

How to Apply

We’d love to hear from you! Please send your resume and a short cover letter outlining why you’re interested in the role and what you’d bring to the team.