Customer Service Support (Permanent Part-Time, Onsite)

Changing Habits – Maroochydore, Sunshine Coast QLD
10:00am–3:00pm, Monday–Thursday (plus occasional extra hours in peak periods)

About Changing Habits
Changing Habits is an Australian health brand founded in 1990 with a mission to help people eat better, live better, and create generational health. Based on the Sunshine Coast, we provide certified organic products, lifestyle programs, and education. Our goal is to positively impact one million lives by 2030. Joining our team means being part of a values-driven company committed to integrity, sustainability, making a real difference and having fun.

The role
We're hiring a proactive, detail-driven Customer Service Administrator to be the friendly, first-response contact for our customers. You'll handle phone/email/chat enquiries, action order changes quickly, and keep a close eye on comments across our website and social channels. You'll also support basic inventory tasks and keep internal teams in the loop so orders go out right, first time.

What you'll do

· Phones & payments: Operate the phone system, take phone orders, and process payments securely.

· Inbox triage (Help Scout): Monitor and prioritise address changes, cancellations, and urgent order updates; notify Dispatch immediately.

· Live Chat: Be online during service hours; respond quickly and follow up any missed chats.

· Website & social comments: Monitor product Q&A, blog, and post comments; respond or escalate appropriately.

· Order admin: Create and update orders in Shopify; ensure notes are accurate and timestamps are clear.

· Inventory support (with Cin7): Raise simple invoices/credit notes, check stock levels vs. orders, flag low-stock risks.

Must-haves

· Confident, warm communicator (phone + written).

· Organised multitasker who can prioritise and follow SOPs.

· Comfortable taking payments by phone and safeguarding customer data.

· Right to work in Australia; reliable onsite availability in Maroochydore 10am–3pm Mon–Thu.

· Minimum 1-2 years of customer service experience in retail or eCommerce environment

· Proficient in Microsoft Office Suite (particularly Excel and Outlook) and comfortable learning new software systems

Nice-to-haves

· Hands-on experience with at least one: Help Scout, Shopify, or Cin7 (Core).

· Experience in eCommerce order admin and dispatch liaison.

· Familiarity with social comment/community moderation.

· Interest in health, wellness, and whole-food living.

Perks

· Generous staff discounts on all products.

· Learning and development support aligned to your goals.

· Be part of a values-led team creating real impact.

Hours & pay
Permanent part-time: 10:00am–3:00pm Mon–Thu, with occasional extra hours in peak periods (e.g., launches, Black Friday/Cyber Monday).

How to apply
Email [email protected] with your resume and a short cover letter.

We aim to interview in September for an immediate start.

Changing Habits is an equal opportunity employer—we welcome applicants from all backgrounds.