System Administrator - Enterprise & Information Platforms team within Government Shared Services

Clerk Grade: 7/8
Salary Range: $113,574 - $125,720 plus superannuation and leave loading
Employment Type: Ongoing
Location: Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Friday, 19th September 2025 [9:59am]
About the team

The Enterprise & Information Platforms team oversees the delivery of DCS core and common platforms to maintain operational oversight across ICT application service delivery.

We strive to improve outcomes for customers leveraging customer centricity, problem solving by partnering with agencies & vendors and finding opportunities to collaborate with both internal and external stakeholders.

Your day to day:

We are looking for a skilled Systems Administrator to manage the Department's corporate information management systems, including TRIM Content Manager. In this role you will provide technical support for day-to-day operations and help deliver technical enhancements.

As part of the team, you will:

• Contribute to the delivery of information management projects as well as business-as-usual systems support
• Apply proactive problem-solving to resolve complex system issues, monitor and maintain system performance and escalate issues as required
• Maintain a service approach by taking a role in incident response and establishing strong processes in line with industry standards
• Coordinate data migration activities relating to administrative and organisational change

To be successful in this role you will demonstrate:

• Experience in the administration of enterprise records management systems like TRIM Content Manager Trim or similar
• Demonstrated experience working in large, complex government or private organisations
• Good communication skills with the ability to liaise with stakeholders including end-users.
• Understanding of project, change and/or product management methodologies
• Strong system problem-solving skills

Please contact Amanda Scott, Manager IM Systems, at [email protected] to learn more about this opportunity.

What we need from you

An up-to-date CV (max 3 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday, 19th September 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process