About Us

We’re a busy, family owned and well-established motorcycle riding school delivering accredited Q-Ride rider training in a fast-paced, customer-focused environment.

Our team is passionate about motorcycle safety and helping new riders achieve their goals. We are currently seeking a professional and highly organised Receptionist who could potentially become an Office Manager to join our team in a full-time position, based at our office located beside Centre Management in Brookside Shopping Centre, Mitchelton.

The Role

This is a key position within our school. As the first point of contact for students you’ll manage both front-of-house reception and back-office administration. You’ll ensure the smooth scheduling of courses, accurate compliance reporting, and a high standard of customer service.

We offer flexible full-time hours – Monday to Friday depending on your availability and our scheduling needs.

Key Responsibilities

Customer Service & Reception

Greet and assist all students in a friendly, professional manner

Manage incoming phone calls, emails and online booking inquiries

Book and manage Q-Ride course appointments using booking software

Provide accurate information on licensing requirements and course structure

Office & Administrative Management

Coordinate daily schedules for instructors and students

Maintain accurate student records and Q-Ride documentation

Process payments and manage invoicing

Order supplies and maintain an organised and welcoming office environment

Liaise with government and regulatory bodies as required

Compliance & Reporting

Ensure all training and licensing documentation is accurately recorded and submitted in line with Q-Ride and Queensland Transport standards

Assist in preparing compliance reports and supporting audits

Key Skills & Experience

Proven experience in a reception, office administration, or customer service role (experience in a training or RTO environment is an advantage but not essential)

High-level organisational and multitasking abilities

Excellent verbal and written communication skills

Proficiency in Microsoft Office and cloud-based booking systems

Knowledge of Q-Ride processes or the motorcycle training industry is desirable but not essential

Ability to work independently and show initiative

Strong attention to detail, accuracy, and confidentiality

What We Offer

A full-time role with long-term career potential

Flexible full time hours: Monday - Friday

A friendly and supportive team environment

Convenient office location beside Centre Management in Brookside Shopping Centre, Mitchelton

Ongoing training and development opportunities

Opportunity to work in a unique, exciting industry focused on safety and education

How to Apply

For a confidential discussion please submit your resume and brief cover letter by clicking the ‘Apply Now’ button or email your expression of interest to Marnie Dennis - [email protected]