Passionate About People? Ready to Drive Engagement and Make a Real Impact?

Membership & Engagement Officer

Wangaratta, VIC | Permanent Part Time | 30.4 hours per week | $32.67 per hour + super

At Wangaratta Sports & Aquatic Centre (WSAC), we’re more than just a gym or a pool — we’re a dynamic hub of health, connection, and community spirit. As we grow into Victoria’s Premier Regional Sports & Events Precinct, we’re on the lookout for a vibrant, people-focused Membership & Engagement Officer to lead the way in creating meaningful experiences for our 2,500+ members — and many more to come.

What This Role is All About

Are you passionate about community wellbeing and creating memorable moments? In this high-energy, hands-on role, you’ll be the friendly face and strategic force behind our member engagement, promotions, and events. From growing our membership and strengthening local partnerships to ensuring every interaction feels personal and impactful — you’ll help us build something truly special.

This is your chance to turn passion into purpose — driving initiatives that help our community move better, feel better, and live better.

What You’ll Do

Build lasting relationships with our 2,500+ members through exceptional service and a welcoming approach

Design and deliver promotions and initiatives that attract, retain, and delight members

Act as the lead for member communications — from events to follow-ups and feedback

Forge partnerships with local businesses and organisations to promote health-focused community programs

Assist with staff training to strengthen our customer service and engagement culture

Track, analyse, and report on member trends to help shape smarter decisions

Respond to enquiries and feedback quickly and helpfully — every interaction matters

Be a key contributor to a culture that values quick thinking, collaboration, and continuous improvement

What You’ll Bring

Experience in sales, customer service, or community engagement

A warm, confident communicator with a knack for building trust and connection

A results-focused mindset and the ability to juggle multiple priorities

Strong data and reporting skills — you know how to turn insights into action

A genuine passion for health, fitness, recreation, and making people feel welcome

Self-motivation, a strong team spirit, and a desire to make a real difference

Why You’ll Love Working With Us

Be part of a supportive, passionate team that puts people first

Ongoing personal and professional development opportunities

Work in one of Victoria’s most vibrant regional communities

Enjoy free gym and pool memberships, access to the Employee Assistance Program, and free parking

Help shape the future of one of the state’s leading regional sporting facilities

View the full position description at www.wangaratta.vic.gov.au. Questions? Contact Paul Barker – Business Engagement Coordinator at [email protected].

Applications close at 3pm on Monday, 22 September 2025, but we may appoint earlier if the right candidate comes along — so apply today!

Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.

How to Apply

Please include:

Your contact details

A brief cover letter explaining why you’re excited about this role

A current resume with at least two referees

A document addressing the Key Selection Criteria (use each one as a heading and explain how you meet it)

Copies of any relevant qualifications or licences

Step into a role that’s as rewarding as it is energising. Join WSAC and help our community move better, feel better, and live better.