• Initial 12 + 12 month contract paying approx. $966/day
• Brisbane CBD location with flexibility to WFH 2 days per week
• Demonstrable experience in stakeholder engagement within large-scale IT or system implementation projects, preferably in human capital management

Our client, Department of Education, are currently seeking a Senior Engagement Officer who will support the Program engagement requirements for significant and complex HR systems implementation, to achieve successful business outcomes. They will support the development, delivery, monitoring and evaluation of stakeholder engagement and capability uplift strategies.

Key tasks / responsibilities:

• Implement the stakeholder engagement strategy for the Human Capital Management System (HCMS) program, aligning with the overarching business objectives.
• Cultivate strong relationships with key stakeholders across various departments to promote buy-in and support for the HCMS implementation.
• Execution of a comprehensive communication plan to inform and engage employees throughout the lifecycle of the HCMS program.
• Coordinate with cross-functional teams, including IT, HR, and change management, to ensure consistent messaging and program alignment.
• Manage the HCMS program's presence on internal communication channels, such as intranet sites, newsletters, and all-hands meetings.
• Organise stakeholder feedback to inform program decisions and enhance user satisfaction with the HCMS rollout.
• Assess the effectiveness of engagement activities and make data-driven adjustments to strategies as needed.
• Oversee the planning and execution of engagement events, such as webinars, workshops, and Q&A sessions, tailored to different user groups.
• Advise program leadership on stakeholder concerns, potential resistance, or risks that could impact program success.
• Facilitate the program's change advocate network to foster positive change within their respective areas.
• Collaborate with training teams to ensure that program engagement efforts are synchronised with training schedules and materials.
• Ensure that all program communications are clear, concise, and accessible, reflecting the organisation's voice and brand.
• Work closely with external vendors and consultants as required, to ensure their contributions align with the program's engagement strategy.
• Maintain a thorough understanding of the program's objectives, timelines, and deliverables, acting as a knowledgeable point of contact for stakeholders.
• Create reports for program leadership and stakeholders on engagement activities, progress, and insights.

Capabilities / Desirable attributes:

• Experience in implementing and measuring the success of communication plans and engagement initiatives.
• Experience with change management approaches and understanding the human side of change in the context of technology implementations.
• Strong project management skills, including planning, prioritisation, and the ability to manage multiple tasks simultaneously.
• Proficient with digital communication platforms, social media, and content management systems to facilitate program communications.
• Ability to analyse qualitative and quantitative data to inform engagement strategies and decision-making.
• Skilled in facilitating discussions, presenting to groups, and conducting workshops and training sessions.
• Adept at creating and managing content for diverse internal communication channels.
• High degree of adaptability, with the capacity to adjust strategies in response to feedback or changing organisational needs.
• Collaborative mindset with experience working in cross-functional teams and liaising with external vendors or partners.
• Knowledgeable about the principles and practices related to Human Capital Management Systems and their impact on organisational operations.
• Commitment to maintaining confidentiality and exercising discretion when handling sensitive information.

Mandatory requirements:

• Demonstrable experience in stakeholder engagement within large-scale IT or system implementation projects, preferably in human capital management.
• Strong strategic thinking abilities, with a proven track record of executing successful engagement strategies.
• Exceptional communication skills, capable of crafting and distributing clear, effective messages to a variety of audiences.
• Proven ability to build and maintain relationships with a wide range of stakeholders, from front-line staff to senior executives.

To submit your application, in strict confidence, please submit your resume in Word Format using the appropriate link quoting reference No. 246476. Should you require further information please email [email protected]

Your interest will be treated in the strictest of confidence.

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Casual Loading
Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.