The Technology Field Engineer is required to provide comprehensive information technology and telecommunication services support for Stadiums Queensland (SQ).

This role provides front-line service delivery and support services for clients using SQ’s Information and Communications Technology (ICT) facilities. This includes day-to-day business operations, user account management, end-user device, operating system and applications support, event preparation and event day support services.

This position reports to the Technology Support Lead and works within a multi-disciplinary Technology Services team within SQ’s Corporate Office.

Key Tasks

Provide technical support to SQ’s data networks, key venue systems, computers, office equipment, desktop software and telephony platforms.

Promote a culture of continuous improvement and assist the Technology Services team evolve with technology changes in the industry.

Service venue and client technical support requirements in a timely and efficient manner, providing on-site and on-call technical services for the organisation.

Provide quality advice to management on the issues and potential solutions, associated with the installation/use of bump-in event systems, e.g. event activations, ticketing services, etc. and the impact these may have on venue operations or event delivery.

Act as the primary point of contact for client enquiries and ensure all details are recorded in SQ’s call-logging software.

Assist the systems administrators, network administrators and business system administrators with a range of support tasks such as management of system accounts, asset management, device onboarding and routine troubleshooting and testing.

Identify and resolve problems and provide quick work-around solutions (when required) across a broad range of technologies and services.

Work to ensure the collective service desk team responsibilities of user onboarding (including account creation, technology inductions, device provisioning), critical service monitoring, stock control, 1st level incident resolution and service request facilitation are performed within targeted service level targets.

About You

Mandatory

Tertiary qualification in Information and Communications Technology (or equivalent qualification in ICT) with a minimum of 2 years practical experience in a venue/event technical operations/support role, or advanced desktop/end user support level 2 technician role or

Relevant equivalent practical ICT experience of at least 4 years’ service in a venue/event technical operations/support role or advanced desktop/end user support level 2 technician role.

Essential

Demonstrated ability to troubleshoot Field, Desktop and Remote Worker ICT related problems, work with team members, internal clients, external service providers and vendors to implement effective solutions.

Demonstrated experience in supporting traditional corporate systems and services, such as desktop PC’s and business productivity applications, mobile devices and corporate telephony services, file storage and printing, network connectivity and remote access services.

A demonstratable sound knowledge of key technology concepts (Desktop operating systems, IPv4 addressing and networking concepts, DNS, Active Directory and Azure Active Directory administration, Exchange mailbox management, machine imaging processes, Office 365 Administration etc)

Exceptional communication skills, both written and verbal and the ability to explain complex technical issues and systems in practical, simple everyday English.

Experience in documenting technical solutions, processes and procedures.

Excellent interpersonal skills, an ability to effectively collaborate with team members and a demonstrated desire to inspire and promote the ‘OneSQ’ team culture.

Excellent troubleshooting skills including the ability to engage relevant stakeholders, rapidly assess impact, work with team members to identify root cause or service restoration strategies, and implement in a high pressure environment.

Highly self-motivated with a keen attention to detail.

Excellent customer service skills.

If this position or working at SQ has intrigued you and you're driven to join us on our journey, apply now via the Stadiums Queensland Careers page

At SQ, we strongly encourage applicants from all backgrounds and life experience to apply. We promote a safe, inclusive and respectful workplace, enabling all staff to feel valued and thrive in a rewarding team and culture. So you can shine through this recruitment process, please let us know if you required any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies.

Applications Close: Monday, 15 September 2025

Please note: Our office is temporarily located at The Gabba, and we will be relocating to our head office at Milton in June 2025.

About the venue

Stadiums Queensland is a statutory body which manages, develops, operates and promotes the use of the State's major sport, entertainment and recreation facilities. Stadiums Queensland owns nine venues across its diverse portfolio throughout Queensland. Our workplace offers challenging and exciting career opportunities across some of the best entertainment facilities in the world.

Top five reasons for wanting to join the SQ Team…

Innovative & Fun – with a calendar of world-class events and sporting fixtures, why wouldn’t you want to be a part of something big, and also provide local communities with an awesome customer-centric experience.

Achievement & Challenge – if you thrive on challenge and recognition, SQ may be perfect for you. This is an organisation where employees contribute to make a difference and receive recognition for their professionalism and results.

Learning and Development – SQ wants to develop future leaders and specialists in their fields. SQ offers exciting career opportunities at some of the best facilities in the world.

Teamwork – we are supportive, enthusiastic, and passionate – One team, One dream, One SQ enabling us to deliver world-class experiences and celebrate the successes

World Class Venues – If you have ever attended one of our venues, you’ll already know, our venues are both historic and iconic, and create a stage for memorable sporting and entertainment events delivered with the highest level of environmental sustainability and social governance.

With some of the most entertaining products and services on offer, it is no wonder people want to join the Stadiums Queensland team!