At the Kokoda Youth Foundation (KYF), we believe in changing lives through the Spirit of Kokoda – Courage, Endurance, Mateship, and Sacrifice. Our Isurava Program supports young people at risk of disengaging from education, family, and community, giving them the tools to build resilience and thrive.

We are seeking a dedicated Intake and Support Officer to play a vital role in engaging young people and their families, coordinating referrals, and ensuring every participant is set up for success in the program.

What you'll do

Be the first point of contact for young people and their families, building trust and guiding them through intake and assessment.

Work closely with referrers (schools, QPS, Child Safety, Youth Justice, and community partners) to coordinate assessments and support plans.

Develop and maintain accurate participant records in line with Child Safe Standards.

Support risk and safety planning with a trauma-aware and culturally responsive approach.

Contribute to program outcomes by ensuring strong stakeholder communication and effective case coordination.

What we're looking for

A diploma or degree in Community Services, Youth Work, Social Work, or a related field (or equivalent experience).

Experience in youth engagement, intake, and case coordination.

Knowledge of trauma-informed and culturally safe practice, particularly for Aboriginal and Torres Strait Islander young people.

Strong organisational, data management, and administrative skills.

Excellent communication and rapport-building skills.

A current driver's licence and Working with Children Check (or ability to obtain).

Applicants must have valid work authorisation to work in Australia.

Why join us?

Be part of a passionate, values-driven organisation that's been supporting young Australians for 20 years.

Work within a supportive team that prioritises collaboration and professional growth.

Help shape positive futures for young people in Ipswich, the Gold Coast, and beyond.

Enjoy a role that is meaningful, varied, and makes a real difference every day.

📌 Location: Arundel or Ipswich Regional Office
📌 Type: Permanent, Full-time