Intake & Onboarding Officer – Join Our Behaviour Support Team

Are you super organised, love meeting new people, and get a buzz from helping things run smoothly? We’re looking for a full-time, permanent Intake & Onboarding Officer to be the friendly first face of our Behaviour Support Team! Based at either our Morayfield or Eight Mile Plains office, you’ll support new clients through intake and onboarding, keep our processes and data sharp, and ensure everything is set up right from the start. Enjoy the chance to make a real impact in a supportive, purpose-driven team.

In this role, you’ll:

• Welcome new clients and guide them through intake and onboarding - including agreements, schedules, and the essential paperwork that gets services started.
• Work closely with our Behaviour Support Clinicians and Behaviour Support Manager to ensure everything is set up correctly from day one.
• Keep our processes sharp, our data accurate, and our documents up to date.
• Be the go-to person for helping clients, families, and stakeholders understand our services and how to access them.
• Support reports, audits, and business improvement projects that make life easier for the whole team.

It’s a mix of people skills, problem-solving, and behind-the-scenes organisational magic.

Why you’ll love this role:

· 17.5% leave loading.

· Maximise your take-home pay with up to $15,900 tax-free, plus $2,500 for meals/entertainment and novated leasing options through NFP salary packaging.

· Access exclusive employee-only discounts on shopping, dining, travel, and more!

· Join a supportive, purpose-driven team making a real difference in people’s lives.

What we’re looking for:

· At least 2 years’ experience in business administration or a similar support role.

· Strong organisational skills and the ability to manage competing priorities.

· Confident customer service skills - you’re approachable, professional, and a clear communicator.

· A problem-solving mindset and a collaborative team spirit.

· Bonus points if you have experience working in the NDIS space!

Requirements

• Current QLD Driver’s Licence
• NDIS Worker Screening(P) and Working with Children Check(P)-or willingness to obtain
• Applicants must have working rights in Australia.

Sound like you? Apply today and help us create smooth, welcoming starts for every client we support! We’re reviewing applications as they come in, so don’t wait. Questions? Contact [email protected].

About us

Multicap Group are leaders in disability support and mental health services, providing individualised support, experiences, and opportunities for more than 8000 customers and clients across Queensland, northern New South Wales, and Victoria.

We value diversity and encourage applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.

“Multicap acknowledges the Traditional Custodians of the lands on which we all work, live and play. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.”