The Practice Manager is responsible for overseeing the administrative, financial, and operational functions of the firm with the aim of ensuring the smooth and efficient operations, and enabling the legal team to focus on delivering high-quality legal services.

Key Responsibilities -

Human Resources - Manage recruitment, Onboarding/Offboarding; Staff performance review processes; Oversee training and development. Manage employee relations and facilitate cohesive team environment. Establish and implement grievance and disciplinary policies. Ensure compliance with Workplace Health and safety Regulations.

Liase with and assist Accounts Manager with - compliance with financial regulations; Developing and managing budgets, forecasts, and financial reports; Oversight of billing, invoicing and collections; Monitoring cashflows; Oversight of trust account management and compliance.

Operations and Administration - Supervise daily office operations, including IT systems, facilities and supplies; Implement and maintain office policies and procedures; Ensure efficient workflow and resource allocation; Update Asset Register; Review third party contracts including software subscriptions; ensure timely renewal or termination.

Compliance and Risk Management; Manage implementation of policies and compliance with legal industry regulations including: Legal Profession Uniform Law; Privacy and data protection and Anti Money Laundering Legislation. Ensure professional indemnity insurance coverage and attendances by lawyers for compulsory risk management seminars.

Contribute and facilitate continuous quality improvement and firm growth - client relationship management and oversee service delivery; monitor client feedback and implement service improvements and assist in marketing and business development initiatives;

Strategic Planning: Contribute to the development and execution of the firm's strategic goals; Identify opportunities for growth, innovation and operational improvement.

Selection Criteria

Proven experience in office management in a professional industry with a preference for legal practice management experience.

HR management experience.

Demonstrated understanding of compliance and best practice frameworks and ability to formulate policies and procedures and implement compliance.

Proficiency in managing practice management software and other tools including but not limited to CRM databases, Microsoft Office Suite.

Strong ethics, leadership, communication, and interpersonal skills.

Attention to detail and high level organisational skills.

Applicants must be Australian citizens or permanent residents.