Eligibility Officer – Workers’ Compensation
Play a key role in shaping fair outcomes

Melbourne | Hybrid WFH
Competitive Salary (depending on experience)

As an Eligibility Officer, you will:

• Assess and decide on workers’ compensation claims within a self-insured environment
• Navigate legislation to ensure compliance with all relevant workers’ compensation laws and regulations
• Work collaboratively with stakeholders including employees, management and medical providers
• Balance empathy with accuracy when evaluating eligibility and outcomes
• Drive positive impact by supporting safe and fair return-to-work pathways

What We’re Looking For

• Proven track record – 3–5 years’ experience in workers’ compensation or case management
• Regulation ready – Solid understanding of workers’ compensation and self-insurance frameworks
• Strong communicator – Skilled in negotiation, relationship-building and clear communication
• Detail-focused multitasker – Highly organised with strong problem-solving and analytical skills
• Compassionate professional – Balancing decision-making with empathy and care

Benefits

• Work your way – Flexible, virtual-first approach to support work–life balance
• Supportive culture – Diverse, collaborative and people-first environment
• Impact from day one – Be part of building a new operation with real influence
• Stay connected – Join employee-led social and interest groups beyond the workplace
• Grow and thrive – Access to ongoing career development opportunities

If you think this could be the role for you then please apply now! Or contact Katrina Miranda at Fuse Recruitment on 0432 391 158 or email [email protected] for any questions.

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!