Company description:

Department of Communities and Justice

Job description:

Client Service Officer | Talent Pool

Housing Contact Centre

Location - Liverpool

Employment type - Talent Pool for future ongoing and temporary positions

Salary - Clerk Grade 2/4, $80,129 - $92,701 pa, plus employers' contribution to superannuation and annual leave loading

Opportunities for learning, development, and internal career progression.

Do you have a passion for customer service and would like to use your delivery and management experience to help make a difference in our public housing operations?

The Department of Communities and Justice (DCJ) vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage.

The Housing Response Centre (HRC) operates 24/7 and employs around 500 staff to provide social housing services to clients in NSW, utilising various channels such as telephone, email and online platforms to cater to our clients' needs effectively.

Your role

Are you passionate about customer service and ready to make a real impact in your community? As a Client Service Officer at the Housing Response Centre, you'll play a vital role in supporting vulnerable clients across NSW by delivering timely, empathetic, and accurate assistance. This is a unique opportunity to join a dynamic 24/7 team, grow your skills, and contribute to DCJ's mission of breaking disadvantage and building inclusive communities.

What you'll do

This challenging and rewarding role requires staff to respond to enquiries from Housing NSW clients and members of the public and provide accurate and appropriate information about Housing NSW products and services, as well as those offered by key stakeholders. Additionally, staff will process various applications and engage in outbound campaigns.

Please see below YouTube video link for more information about the role of a Client Service Officer at the HRC.

https://youtu.be/t4laPau1W7E

What we're looking for

• Experience in providing exceptional customer service to vulnerable and diverse clients
• Excellent computer navigations skills and the ability to work between multiple screens and data bases
• Contact Centre experience is desirable by not essential
• Dedication to continuous learning through both in-person and virtual training
• Ability to work across a 24/7 rotating roster

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Wednesday, 17 September 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Grace Borsellino on 0475 978 820 or at [email protected]

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0402 600 846 or via [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW' page.