Join Centacare FNQ’s MyndKind Service and play a key role in providing welcoming, person-centred support for individuals seeking assistance.

As our Administration Officer, you’ll be the first point of contact for people accessing services, offering brief interventions, accurate information, and referral pathways. You’ll also provide essential administrative support to the MyndKind team, helping ensure smooth service delivery and positive outcomes for our community.

Why Join Centacare FNQ?

Centacare FNQ is a community-focused organisation dedicated to empowering individuals and strengthening communities across Far North Queensland. With services spanning mental health, wellbeing, family support, and community engagement, we are committed to delivering inclusive, high-quality care.

We value our people and offer:

5 Weeks Annual Leave

Salary Sacrificing Options to maximise your take-home pay

An Additional Leave Day on the day after Boxing Day

A supportive, collaborative workplace culture where your contribution matters

About the Role

In this role, you will:

Provide immediate support, information, and referral navigation for individuals presenting with mental health, AOD, or social support needs

Assist clients in accessing community, health, and social services using a trauma-informed and culturally sensitive approach

Deliver high-quality administrative support to ensure the smooth running of the MyndKind service

Use the Initial Assessment and Referral Decision Support Tool (IAR DST) to support referrals to Head to Health

Collaborate with internal teams, community organisations, and service providers to ensure effective outcomes for clients

Contribute to program development by encouraging client feedback and supporting continuous improvement

What We’re Looking For

Excellent communication skills and the ability to engage with people from diverse backgrounds

Knowledge of mental health challenges and community referral pathways

Strong organisational, time management, and administrative skills

Proficiency in Microsoft Office and other relevant systems

A qualification in Business Administration and/or experience in customer service operations

A collaborative team player with a proactive approach to problem-solving

Requirements:

Positive Notice Blue and Yellow Card (or ability to obtain)

National Police Check

Open, unrestricted Driver’s Licence