YOU ARE A PASSIONATE PEOPLE PERSON WHO LOVES SALES AND SERVICE!

If you are a passionate people person who loves sales and service, we want you to join our committed, amazing team!

We are looking for someone who loves talking with people, being on the phone, delivering strong sales support and awesome customer service.

About Your Role...

Our dedicated team of Estimators produce quotes for individuals, business owners and organisations from all over the Sunshine Coast and East Coast of Australia. We want to give customers an incredible customer journey with us by ensuring every single quote is followed up individually and our customers are extremely well looked after.

Unique to our industry, our Estimators are not only Estimators, once the job is won they are also the Project Managers, responsible for seeing each job through to high quality delivery. Right now, our business is growing so they need support with follow up of specific clients and quotes - and that's where you come in!

Your goal will be to increase our already healthy conversion rates through consistent, reliable follow up, communication, regular touch points and customer service. You'll make sure our customers, no matter if if its a once off quote or one of many for a long term client, feel loved and appreciated by Sunquest Signs.

You'll also be helping with our account management and building strong relationships. Our client base is full of warm opportunities for us to do more with and for many clients. Another goal of yours will be ensuring our average annual revenue achieved per customer increases over time through your consistent, amazing service, excellent communication and follow up.

You'll work hand in hand with our knowledgeable and experienced Estimators to deliver these mission critical results.

About Us ...

At Sunquest Signs we help our clients stand out through incredible signs of every variety from architectural to illuminated signs, to 3D letters to fully branded vehicle wraps and much more.

Our team are masters at what we do and we are passionate about service, excellence and quality. This role is being added to our busy, productive team to ensure we deliver that from the very beginning of the process through to the end.

You'll be part of a passionate, productive team who love - and take great pride in - getting our clients fantastic results on time and on budget.

Our business is growing, if you are goal orientated, love achieving results, supporting a great team and talking with customers this is a great environment and we look forward to receiving your application asap.

If successful in your application, your work will involve:

Delivering first-class sales & customer service

Making outbound phone calls, engaging with customers over the phone following up, converting quotes and booking in jobs

Talking with customers on the phone and via email to convert and support the sales process

Working closely with a team to produce sales results and ensure customer service excellence throughout the customer's experience

Supporting the team and Owners in communicating with key clients via phone and email, booking appointments into their diaries and so on

Answering inbound phone calls in a polite, friendly and timely way as well as welcoming any walk in's to the business premises

Managing inbound emails, responding to customers and distributing those to the right team members

Using our admin systems to track your activity, deliver accurate sales reporting, keep detailed notes about customers, quotes and projects. (Eventually you'll become our right hand at using Monday.com, especially the CRM and tracking sales!)

Participating in team and sales meetings and trainings, improving processes where needed and working closely with leadership to achieve the growth goals of the business

Building strong, positive working relationships with both team and customers

Being a positive, passionate, productive, proud member of our team!

You'll Enjoy ...

A great base suitable for the role and opportunities for bonuses!

A part time role, flexible schedule to suit your lifestyle well suited to school hours

A positive, growth orientated environment where we love what we do and our customers.

About You ...

You're friendly and outgoing - you love people, communicating and building relationships.

You're passionate - about customer service, doing excellent work, sales and following a sales process and being super responsive to customers and team.

You're an excellent communicator - by phone, by email and as part of a team.

You're productive - you have strong admin and organisational skills and like getting stuff done every day!

You're results focussed - you love chasing and achieving sales targets and celebrating the wins as a team.

You're disciplined - you love tracking sales stats, keeping the Sales Tracker & CRM 100% up to date and reporting results.

You're comfortable with tech - you are happy to use our systems and apps such as Monday.com and general business tools such as Word, Excel etc to drive productivity and transparency.

If sales and customer service are your thing, then this opportunity is the right fit for you so apply today as this role has an immediate start!

Send your resume and a cover letter advising us why we should give you the position to [email protected]

Successful applicants will be contacted via phone or email.

On behalf of Sunquest Signs, we wish you all the best with your application.

You can find out more about us here:

www.sunquest.com.au

and check us out here:

https://www.instagram.com/sunquestsigns/

https://www.facebook.com/sunquestsigns