Call Centre Manager

The College of Climate Change

Malaga, Perth WA

Full time

$100,000 per annum + super

The College of Climate Change - Head Office in Malaga, Western Australia.

About the role

The Call Centre Manager is a leadership position responsible for the efficient and high-quality delivery of sales and customer service support by our call centre staff. This position reports to the Chief Executive Officer and is a member of the College Executive Team.

Key Responsibilities

Provide effective leadership, management and supervision to call centre staff.

Partner with trainers and other teams to facilitate collaboration and achieve strategic objectives

Leverage expert knowledge to guide staff on relevant legislation, policy and reporting requirements in the VET industry

Identify and implement opportunities for continuous improvement in student support and call centre operations

Oversee customer relations management resources

Qualifications

The person we seek will have the following

A Bachelor’s degree or 5 years of relevant and recent experience in service provision management and administration, preferably in a call center

Excellent communication (both verbal and written) and interpersonal skills

Proven ability to meet deadlines and work independently

Well-developed leadership and people management skills

Well-developed time management and organisational skills

High levels of initiative and problem-solving skills

Well-developed analytical and data reporting skills

Strong commitment to customer service

At the College, we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.

The role will set you up for a rewarding and valuable career. You will receive initial training, on-the-job training, and continuous ongoing support.

Benefits include but are not limited to the following:

Supportive Management and great workplace culture.

$100,000 per annum + bonus + super.

Weekly payroll.

Please apply directly via Seek.