OPERATIONS MANAGER SUPERSTAR- Hands-On Leader for Growth & Expansion

We’re Intense Health — a fast-growing, high-performance health brand. We’re about to open our 7th Intense Health clinic and preparing for Australia-wide expansion.

We’re looking for a hands-on Operations Manager who’s ready to work side-by-side with us to build something legendary. This is full ownership of the day-to-day running of our company so our founders can focus on expansion and brand growth.

We deliver life-changing results through resistance training, low-carb nutrition, and fasting strategies — and now we need a hands-on Operations Manager to run the company day-to-day so the founders can focus on scaling our impact and brand awareness.

Your Mission
You will be the operational heartbeat of Intense Health — leading teams, refining systems, and making sure every location runs like a high-performance machine. You’ll take ownership, make the tough calls, and drive the standards that protect our culture and deliver our promise to clients.

This isn’t a 9-to-5 “coast along” role. This is leadership with precision, pace, and accountability. If you’re driven by results, proud of your work, and excited by the idea of creating a lasting impact, this is for you.

If you love building, leading, and leaving a mark on the world, this is your moment. If you’ve got the drive, grit, and hunger to pour sweat equity into building a legacy, keep reading.

This Role is For You If You:

Want to build something that matters, not clock in and out.

Thrive in a merit-based environment — you earn your position every day.

Love the challenge of leading from the front and making things happen.

Believe in radical transparency, ownership, and accountability.

Have zero interest in fluff, politics, or excuses — results are what count.

Can manage people and processes with equal intensity.

Understand that legacy is built through consistency, not comfort.

What You’ll Do

Take complete responsibility for daily operations across all locations.

Oversee and closely manage sales, retention, and admin departments.

Handle client escalations with professionalism and problem-solving excellence.

Drive team performance, KPIs, and accountability at every level.

Recruit, train, and mentor high-performing staff to uphold our standards.

Implement and improve systems, policies, and processes to ensure consistency and efficiency.

Report directly to the founders with clear, actionable operational updates.

Make fast, data-driven decisions to solve problems before they escalate.

Ensure our high standards are met every single day, in every clinic.

Deeply understand how Andreia and Marcelo have built Intense Health — our vision, mission, values, and proven “secret sauce” for success.

Replicate and protect that culture and decision-making style in every operational choice, ensuring the business scales without losing its DNA.

Run the company as if it were your own — making decisions aligned with our principles, not personal preference.

Be the operational backbone so the founders can focus on expansion, brand growth, and strategic partnerships.

Role Structure & Hours

Full-time — 40 hours per week with a set weekly framework.

You will also hold a business phone and be the first point of contact for operational needs, client escalations, and urgent matters.

Responsible for the entire company’s day-to-day success — employees, clients, and operational performance.

Onsite role – Applecross Head Office + regular clinic visits.

Weekly Schedule:

Mon: 8:00am – 5:00pm (30-min break)

Tue–Thu: 9:00am – 5:00pm (30-min break)

Fri: 9:00am – 4:30pm (30-min break)

Sat: 10:00am – 12:00pm

⚠️ This is a results-first role — some weeks will demand more than 40 hours. If the business needs you, you make it happen. We value ownership, not clock-watching.

We’re Looking for Someone Who:

Thrives on hard work, responsibility, and measurable results.

Has strong leadership experience in operations, multi-site management, or similar high-accountability roles.

Can make decisions quickly and keep teams focused under pressure.

Sees challenges as opportunities to step up, not step back.

Has a no-excuses, no-fluff mindset — just solutions and action.

Is deeply committed to building something long-term, not chasing short-term comfort.

Leads from the front — not from behind a desk.

Thrives in high-performance environments with no tolerance for excuses.

Takes full ownership and delivers, no matter the challenges.

Has proven experience running day-to-day operations in a multi-site or high-demand service business.

Is direct, decisive, and respected by the teams they lead.

Can switch seamlessly between strategic thinking and hands-on action.

Understands that keeping the business phone means being the go-to for urgent decisions and challenges.

What Success Looks Like in 12 Months:

All clinics running smoothly without daily intervention from the founders.

KPI targets consistently exceeded.

Systems so strong they’re ready to be replicated nationwide.

A culture of excellence, ownership, and results embedded in every team member.

💼 Must-Haves:

Proven leadership experience managing people and performance.

Experience with KPI tracking, reporting, and operational improvement.

Strong problem-solving skills and a “get it done” mentality.

Excellent communication — direct, clear, and professional.

Ability to run multiple departments without dropping the ball.

🎯 Nice-to-Haves:

Health, fitness, or wellness industry experience.

Sales or client retention management background.

Experience scaling systems for multi-site businesses.

❤️ Why Join Intense Health?
We operate with integrity, responsibility, and performance at the core of everything we do. We expect high standards — and we lead with them ourselves. This is a role for someone who takes pride in doing things right, delivering consistent results, and supporting a mission that changes lives.

Our values are:

Honesty and direct communication

Ownership — no excuses, just solutions

Efficiency and common sense

Structure and clear expectations

Purpose-driven work that makes an impact every single day

If you’re someone who finds deep satisfaction in being reliable, consistent, and highly effective — you’ll feel right at home here.

📩 How to Apply
Please send us your resume along with a cover letter that tells us:

What excites you about this specific role at Intense Health.

Your operational leadership strengths and how they align with this position.

What your next 3 years ideally look like.

Your current employment status and notice period.

Please also complete two assessments and share your results in PDF format:

PrinciplesYou: https://principlesyou.com

DISC Personality Test: https://www.123test.com/disc-personality-test/

We review applications based not just on experience — but on alignment with our values, clarity of thinking, and genuine motivation for the role.

💡 Tip: Be yourself. We’re hiring for skills and culture fit. If you’re a high-performance operator who gets the job done with heart and hustle — we can’t wait to meet you.

📍 No calls or emails please – Apply directly via SEEK.