Join Our Team – Criminal Administration Officer

Location: Alice Springs

Hours: Full time – 37.5 hours per week

About Us

The North Australian Aboriginal Justice Agency (NAAJA) is a leading legal service delivering high-quality legal assistance and justice services to Aboriginal and Torres Strait Islander peoples across the Northern Territory. With offices in Darwin, Palmerston, Katherine, Tennant Creek, and Alice Springs, NAAJA is nationally recognised for excellence in legal service delivery, law reform, and education.

We are proud recipients of national and local human rights and crime prevention awards and are deeply committed to driving meaningful change in the justice system.

When you join NAAJA, you’ll gain access to:

• Competitive salaries
• Professional development opportunities
• Access up to $18,550 tax free salary packaging
• Generous leave - 6 weeks annual + 17.5% loading, 3 weeks personal leave and more
• Meaningful work that creates real impact in communities

The Opportunity

Our Criminal Law Practice supports clients across youth summary, indictable, and appellate crime. As a Criminal Administration Officer, you will play a critical role in supporting lawyers and ensuring our clients receive an accessible, efficient, and culturally safe service.

This role is perfect for someone who thrives in a fast-paced environment, is highly organised, and has strong communication skills – especially when engaging with clients over the phone.

Key Responsibilities

• Be the first point of contact for clients, providing accurate information and linking them with appropriate support.
• Maintain accurate and confidential client records through NAAJA’s client management system.
• Assist legal processes by coordinating transport, accommodation, and assessments for clients.
• Prepare court lists and manage files for duty lawyers and bush court services.
• Provide day-to-day administrative support to the criminal law team.
• Carry out other duties as directed within your skillset.

What We’re Looking For

• Understanding of NAAJA’s role and the ability to communicate sensitively and effectively with Aboriginal peoples (highly desirable).
• Experience with phone systems, Microsoft Office Suite, and data entry.
• Punctual, dedicated, and enthusiastic team player who can work under supervision and meet deadlines.
• Strong communication skills – written, spoken, and over the phone.
• Initiative and commitment to delivering high-quality client service.
• Experience working in a busy office environment
• Ability to obtain a Working with Children Clearance (Ochre Card)
• Satisfactory criminal history check and no history of disqualification from employment by a legal practice

Why NAAJA?

This is more than just a job – it’s an opportunity to make a real difference in people’s lives and communities. At NAAJA, your work contributes to achieving justice, fairness, and equality for Aboriginal and Torres Strait Islander peoples in the Northern Territory.

Apply now to join a values-driven organisation making real impact!