The Role

We are hiring a Relationship Manager to grow Insight PBS through smart outreach and strong partnerships. You will engage referrers and sector stakeholders, promote our Positive Behaviour Support services, and keep communication clear on service availability and lead times. You will report to the Marketing & Engagement Manager and work closely with Allocations and Clinical Operations. Your focus is referral quality, conversion, and brand credibility.

About Us

We are an NDIS registered behaviour support provider. We work with participants with complex support needs across multiple states. We care about ethical marketing, trauma-informed practice, and doing what we say we will do. You will be backed by leaders who want you to learn fast, show good judgment, and build relationships that last.

What you will do

• Implement outreach plans to grow referrals from support coordinators, plan managers, and allied health teams
• Build pipelines through calls, meetings, conferences, expos, and follow-ups
• Hold informed conversations about our scope, referral process, lead times, and capacity
• Set clear expectations with referrers and keep them updated on service availability
• Track leads, follow-ups, and conversion in our CRM
• Report trends, risks, and wins - use data to refine outreach
• Share sector insights with the team - demand shifts, workforce capacity, NDIS updates
• Model professional conduct aligned to Insight PBS values and privacy requirements

You’ll thrive in this role if you…

• Build trust fast and keep it
• Ask smart questions and listen fully
• Follow through without being chased
• Set kind, clear boundaries when capacity is tight
• Stay steady under pressure and keep people informed
• Enjoy meeting new people and remember details that matter
• Stay curious about the sector and learn quickly
• Take feedback well and improve your craft

Bonus points if you…

• You have worked with referrers in disability, mental health, or community services
• You enjoy events - you show up well at booths, brief meetings well, and follow up fast

Why join us?

• Direct line of sight from your work to participant outcomes
• Clear scope and realistic promises to the market
• Supportive leaders who value ethics, data, and strong relationships
• Room to grow - we will back good ideas and practical improvements

To apply

• Read the PD on our careers page https://www.insightpbs.com.au/careers/current-job-openings
• Apply on Seek with a short cover letter on why you want to work with us and your CV
• Want a quick chat first? Email [email protected]

Applications Close: 16 September 2025

Start Date: 20 October 2025

If you are interested, please apply now as we will be reviewing applications and shortlisting as they come through.

Accessibility and inclusion

At Insight PBS, we proudly support diversity in all its forms. We understand interviews can be challenging and nerve-wracking, especially if you have unique needs or preferences. If we can provide additional support, accommodations, or make any changes to help you feel comfortable and set you up for success, please reach out directly at [email protected] or call us on (03) 9087 8225.