Clarke McEwan Accountants is a reputable Chartered Accounting firm located in the vibrant area of Maroochydore on the Sunshine Coast. Our waterfront offices on the Cotton Tree Esplanade are ideally positioned near parks, cafes, Sunshine Plaza, and the new Maroochydore town centre. We specialize in providing tailored services to successful businesses and professional clients.

We are excited to announce an opportunity for a full-time Client Services Officer / Administration Assistant to join our team.

About the Role

This position is located at Maroochydore on the beautiful Sunshine Coast. We are seeking a client-focused superstar who can support reception and our team with general administration and housekeeping duties as required. We are looking for an upbeat and vibrant professional who has the following qualities:

Exceptional attention to detail & accuracy

Excellent written & verbal communication skills

Brilliant phone manner & personable skills

Willingness to learn, show initiative & be a positive ‘team player’ who is willing to contribute

Positive & upbeat attitude

High standard of ethics, confidentiality & professionalism

Excellent time management with the ability to multitask

Responsible & outcome-focused

Tech-savvy and a quick learner

Flexible, adaptable, & dependable

Your duties as our Client Services Officer / Administration Assistant will include but are not limited to:

Welcoming clients and professionally answering and screening incoming calls

Electronic collation and uploading of year-end client documentation such as tax returns, BAS, invoices, and more to our client digital signature portal

Assisting with the creation and management of tasks in our internal work-in-progress system

Filing and maintaining confidential client documentation

Processing lodgments with the Australian Taxation Office (ATO)

Assisting with ASIC compliance tasks, including the setup of new company and trust structures

Managing communications with government departments such as the ATO and ASIC

Preparing and distributing our monthly client newsletter

Assisting with digital marketing initiatives

Managing debtors and following up on outstanding payments via email and text

Assisting clients with bookkeeping and payroll processing queries - training and support provided.

Assisting our Principal with diary and email management and the monitoring of our ATO lodgment program.

About You

The ideal candidate will possess:

Minimum of 2-3 years’ experience in an office administration role, preferably within an accounting firm

Proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams) and a strong comfort level with technology

Experience working with Xero, XPM, MYOB and FYI Docs an advantage.

Excellent written and verbal communication skills, with a strong ability to build relationships with clients and colleagues alike

An ability to multitask, prioritize effectively, and meet deadlines in a busy environment

A high level of professionalism, with a strong focus on confidentiality and ethical standards

Why Clarke McEwan?

At Clarke McEwan, we pride ourselves on fostering a collaborative and positive work environment. We value our team and believe in providing the necessary support to help everyone succeed. In addition to a competitive salary, we offer:

Career growth opportunities with ongoing training and development

A friendly and supportive team culture

A modern and well-located office in the heart of Maroochydore

A positive work-life balance and a rewarding career path

If you are passionate about providing exceptional client service and looking for a role where no two days are the same, we’d love to hear from you!

For more information about our firm, please visit www.clarkemcewan.com.au.

All applications will be treated with the strictest confidentiality.