“Are you looking to be part of a business focused on delivering a great experience, where the team love what they do”

About Us

BM Floors is a locally owned and operated business specialising in providing clients with unique Timber Flooring Experience. BM Floors supplies to leading builders, developers, architects, and personal clients across the Geelong and Surfcoast region.

BM Floors’ point of difference is guiding customers through the complete timber experience. From the first enquiry to post-installation care, their mission is to create customers for life by delivering exceptional service and lasting relationships.

BM Floors are seeking a Customer Service Officer to join the team, providing an exceptional first point of contact for their clients and assisting the sales team with appointment setting and administration support

What’s on Offer

Work Life Balance – We understand life outside work matters too.

Career Progression – opportunity to grow in the role and learn other areas of the business.

The Care Factor – approachable and transparent management who provide clear communication. We appreciate and promote wellbeing in the workplace.

Culture – Positive and inclusive culture within a small friendly team who care about professionalism and the customer experience.

Security – Being a small business you will have the opportunity to get involved in a range of different aspects of the business, with ongoing support and training provided to grow your skills and responsibilities.

Why You’ll Love This Role

This role is perfect for someone who:

Loves building meaningful, long-term relationships with customers, but is often not given the time or space to do so.

Is frustrated that their current level of customer service isn’t truly valued.

Feels like “just a number” but wants their passion for creating memorable customer experiences recognised.

At BM Floors, you’ll be part of something bigger than just a job – you’ll be part of a team dedicated to excellence, care, and integrity.

Key Responsibilities include:

Being the first point of contacts for customers and managing client interactions day-to-day, creating a seamless and positive experience.

Preparing and following up on quotes, ensuring customers always feel supported and informed.

Guiding customers through their full timber flooring journey, from initial enquiry through to aftercare.

Conducting post-installation follow-ups to ensure satisfaction and nurture long-term relationships.

Supporting the director with client appointments, diary and email management

Collaborating with the team, sharing knowledge, and contributing to our culture of continuous learning.

Opportunity to grow and develop further in the business for the right candidate

What BM Floors Are Looking For:

Values-driven: integrity, respect, and excellence in every interaction.

Organised: strong systems for tracking requests and follow-ups.

Self-motivated: proactive, solution-focused, and always a step ahead.

Team-oriented: supportive, collaborative, and willing to share knowledge.

Customer-focused: empathetic, clear communicator who prioritises customer satisfaction.

Detail-oriented: ensures nothing is missed and every request is handled with care.

A follow-up champion: committed to reliability and trust through thoughtful, timely communication.

At BM Floors, you’ll have the opportunity to do meaningful work, be valued for your skills, and help us build a reputation for excellence in customer service that stands the test of time.

About You

To be successful in this role, you may have experience in a similar customer service or administration role and a love of all things timber flooring or the building industry.

BM Floors are seeking a bright and bubbly individual who is comfortable working autonomously and enjoys being the face of the business.

You will have a passion for customer service and always providing clients with great service and knowledgeable experience.

We are happy to provide training and support. What matters most is that you are:

A confident communicator on the phone and in person who values fantastic customer service

Comfortable with technology and learning & implementing new systems

Organised, methodical and accurate with your work

The Musts

A minimum of 2-3 years working in a similar role or customer service background

A strong work ethic coupled with an energetic attitude

Excellent written and verbal communication skills

Competency across Microsoft Office suite of products and Xero Accounting Software.

Willingness to learn and work as a team

Strong organisational skills and task prioritisation

Ability to demonstrate initiative and work autonomously

To find out more about BM Floors please see: https://bmfloors.com.au

If this sounds like you and you are as excited as we are by this opportunity, then we would love to hear from you!

To Apply

Please submit your resume and a cover letter telling us “what sets you apart from the rest”. Applications will be assessed as they are received and by Strawberry Seed Consulting in the first instance.