• Salary: ASO4 / $76,561.00 - $80,256.00 p.a.
• Full Time / Term Contract (up until 31 December 2026)
• 5000 / Adelaide

About Us:

SA Ambulance Service (SAAS) is South Australia’s provider of emergency ambulance transport, clinical care, and patient transport services.

We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency transport, and rescue and retrieval services.

Our Vision: An innovative, patient focused, technology enabled, evidence driven, emergency response and health care ambulance service; achieved by exceptional people.

Our Mission: Providing emergency response and health care ambulance services within South Australia, designed and development around patient and community needs, enabling timely and equitable access for our patients to the most appropriate point of care.

Our Purpose: To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance health care and alternative patient pathways while contributing to our state’s emergency preparedness and health response capability.

Our Values:

PATIENT FOCUSED: We will put our patients and the safe and quality care we provide them first; in everything we do.

TEAMWORK: We will work across SAAS, our health system, our partners, stakeholders and the community to achieve our goals.

INTEGRITY AND HONESTY: We accept and uphold the standards and expectations of our organisation and communities.

RESPECT AND COURTESY: We will always be respectful and courteous toward our patients, each other, and all those we work with.

COMMUNITY COLLABORATION: We value our role in the community, and we value the communities we serve.

CHANGE READY: We know our communities’ needs will evolve and we must adapt to meet them.

AUTHENTIC LEADERSHIP: We will support leadership development for our people at every level.

The Project Support Officer performs a critical service to help the Project Management Team coordinate, monitor and resource the many concurrent activities that are underway to successfully deliver this solution.

SA Ambulance Service (SAAS) is currently undertaking a major program of work to implement an electronic Patient Care Record (ePCR) system to significantly increase the timeliness and quality of clinical data available to SAAS clinicians and to facilitate ongoing improvement in patient care and experience. This exciting transformational program includes the design, build and delivery of the system, including the State-wide deployment of ruggedised tablets and associated infrastructure to enable in-field use of the Patient Care Record (ePCR) solution.

What We Offer:

• Work in a collaborative, forward-thinking environment with a culture of inclusion and diversity.
• Giving back to the people of South Australia! Play a vital role in enhancing the well-being of our community.
• We take care of you! Access to a range of staff and wellness support programs!

Key Responsibilities:

Project Planning and Team Coordination
Plan and prioritise workloads while providing support to multi-disciplinary team members in delivering project objectives. Promote knowledge sharing amongst team members and maintain a collaborative team approach to work and problem-solving, ensuring high-quality, client-centric service delivery within agreed deadlines.

Stakeholder Engagement and Relationship Management
Develop and maintain positive working relationships with the Project Manager, staff, and internal and external stakeholders including service providers and vendors. Support communication and engagement activities, ensuring changes are communicated to stakeholders in a timely and effective manner.

Project Administration and Documentation Management
Coordinate comprehensive project support and reporting services ensuring compliance with SA Health eHealth Governance Framework and Project Management Methodology Framework. Maintain up-to-date project documentation including daily logs, schedule updates, risk documentation, and stakeholder plans while supporting monthly project status reporting.

Process Development and Continuous Improvement
Develop, implement and monitor processes for collection and reporting of project data and information. Provide advice on project administration functions, identify and assess business needs, and implement continuous improvement processes to enhance Electronic Patient Care Record project performance.

Administrative Support and Communication
Provide responsive point of contact services, coordinate project administration functions including meeting scheduling, agenda preparation, minute recording, and travel coordination. Draft briefings, reports and project-related communications while managing records and maintaining program policies and procedures.

Research, Analysis and Training Coordination
Undertake minor research projects and analysis of data, information, processes and systems to identify and manage project-relevant issues. Coordinate delivery of internal team training requirements, performance development processes, and support project finance, procurement and audit activities.

Application Information:

• Aboriginal and Torres Strait Islander applicants are encouraged to apply for this role.
• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check and/or additional relevant history screening that may be applicable and appropriate Immunisation screening.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Job ref: 914454
Enquiries to: Adrian Brock, ePCR Project Office Manager - [email protected] / 0414 689 594

Application Closing Date

Tuesday 16 September 2025 @ 11:55pm

Attachments

RD - ePCR Project Support Officer - v12.0.pdf

Australian applicant guidelines

International applicant guidelines