Job Summary:
Are you a natural leader with a passion for coaching and developing teams? Join our dynamic Motor Claims team as a Team Leader and play a crucial role in driving performance and delivering the best outcomes for our clients. This role offers the opportunity to lead, inspire, and develop a high-performing team of Claims Consultants, ensuring efficient claims processing, exceptional customer service, and healthily managing risks. With full training provided, you'll thrive in a supportive, collaborative environment that rewards excellence and promotes career growth.

Salary & Benefits:

• Competitive salary package (based on experience)
• Yearly KPI-based incentives with earning potential
• Comprehensive onboarding and training program
• Opportunities for progression across various leadership roles
• Supportive and friendly team environment
• Employee recognition and rewards
• Lead a collaborative and motivated claims team
• Contribute to outstanding customer outcomes, especially for vulnerable clients
• Access to ongoing professional development
• Work within a company committed to innovation and fairness

Key Responsibilities:

• Inspire and motivate your team to exceed operational metrics and KPIs
• Lead and manage daily claims operations, overseeing workloads and setting performance goals
• Provide guidance and support to claims consultants regarding claims processing, customer queries, or escalated issues
• Ensure all team activities comply with internal policies, legislative standards, and regulatory requirements
• Share product knowledge and help resolve escalated claims complaints and issues
• Monitor team productivity and performance reports, identify trends, and deliver coaching to enhance results
• Foster a risk-aware environment, promoting adherence to the company’s risk framework and customer advocacy policies

Requirements:

• Prior managerial or team leader experience (claims or insurance sector preferred but not essential)
• Experience leading high-performance teams and developing people
• Claims or insurance industry knowledge is advantageous
• Excellent communication, interpersonal, and motivational skills
• Strong administrative skills with attention to detail
• Ability to thrive in a challenging and dynamic environment
• A proactive and highly motivated approach

If you think this could be the role for you then please apply now! Or, if you have any questions please contact Helena Lo from Fuse Recruitment on 0412 905 768 or email [email protected].
At Fuse, we specialise in recruitment within the insurance industry and actively source for a broad range of established clients. If you are a claims professional in broking, underwriting, or claims seeking your next opportunity, we'd love to hear from you!
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!
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