• Student Support and Wellbeing Services (SWSS)
• This is a full-time continuing position with salary in the range 93,491 - 100,296 (HEW 6), plus a generous super allowance of up to 17%.
• Bring your degree in a relevant area (e.g., Social Work, Sociology, Behavioural Science, or Psychology) for this rewarding opportunity to support students throughout their academic journey, offering exposure to diverse university policies and collaborative team projects.
• You will be an adaptable and collaborative administrator with strong planning and prioritisation skills, ready to navigate periods of high demand.
• Based at our St Lucia campus

About This Opportunity

As a Student Advisor, provide essential support to students, helping them navigate academic and personal challenges. You will offer guidance on a range of topics, including financial assistance, accommodation, and disability support. By providing tailored advice and support, empower students to achieve their academic and personal goals.

Key responsibilities will include:

Direct Student Support and Program Delivery

• Provide direct support to international students and students with disabilities through one-on-one appointments, presentations, and specialized programs, including orientation and departure sessions, focusing on access, inclusion, and transition to living and studying in Australia.

Advisory and Strategy Implementation

• Deliver strategies to support students with permanent or temporary disabilities, including illness and injury, throughout their studies. Provide expert advice to University staff on requirements for students with disabilities and formulate strategies to address these needs within the University environment.

Information Management and Crisis Assistance

• Prepare and update essential information materials, including print and web-based resources. Provide crucial assistance during student crisis situations and manage administrative duties such as case management, record keeping, correspondence, and report writing.

Stakeholder Engagement and Service Enhancement

• Proactively engage with academic and administrative staff to raise awareness of student issues, contribute to the effective operation of student support teams, and participate in the regular evaluation of programs to ensure continuous service improvement. Develop and maintain partnerships across the University and with external agencies to support student needs.

About You

• Possess a degree in a relevant area (e.g., Social Work, Sociology, Behavioural Science, or Psychology) and at least one year of subsequent work experience, or an equivalent combination of education and training.
• Demonstrate strong organizational skills, including planning, scheduling, and prioritization for managing multiple events. Exhibit a high level of communication and negotiation skills, along with the ability to exercise critical judgment and provide relevant advice to staff at all levels.
• Proven ability to understand human relations and behaviour, assist students with their concerns, and work effectively with people from diverse backgrounds, including non-English speaking backgrounds or those with disabilities.
• Display strong skills for working effectively in an electronic environment and delivering online information. Show a demonstrated ability to establish and maintain external relationships, work cooperatively as a team member, and maintain a positive attitude with tact and discretion.

You must maintain unrestricted work rights in Australia for the duration of this appointment, and may be required to complete background checks including, criminal history and education checks. Employer sponsored work rights are not available for this appointment.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.
• Health and wellness discounts - fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
• Cheap parking, On campus childcare and Salary packaging options.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the 'About You' section
• Resume

For more information about this opportunity, please contact Ben at [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

Applications close Sunday 21 September 2025 at 11.00pm AEST (Job Reference Number - R-52977). Please note that interviews have been tentatively scheduled for 7 October 2025.

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.