About Rehab Hire?

Rehab Hire is Melbourne’s leading medical equipment healthcare company. We supply equipment and services to over 2,000 clients including, aged care facilities, hospitals, and community services in metropolitan Melbourne.

We specialise in the supply and prescription of complex rehabilitation equipment and are committed to ensuring our patient's equipment needs are not only met, but our service standards are the best Australia wide.

Customer Service Representative – Port Melbourne

We are expanding our Customer Service team to enhance the support we provide to customers during critical times.

Key Responsibilities:

Provide exceptional customer support via phone, email, or in-person interactions.

Process equipment orders to assist our equipment delivery team.

Accurately enter and process high volumes of equipment orders using internal systems.

Liaise with allied health professionals, nurses, patients, and families to assist with equipment ordering, collection, and suitability.

Redirect incoming inquiries to the appropriate internal departments, including Sales, Logistics, Warehouse, and NDIS/DVA teams.

Manage administrative tasks such as filing and maintaining documents/spreadsheets using the Microsoft Office suite.

Collaborate with team members and cross-functional departments to resolve issues and improve service delivery.

Work in a fast-paced environment, consistently meeting deadlines and contributing to overall team performance.

Perform other customer service-related duties as required.

About You:

The successful applicant must have at least 2 years’ experience in a customer service or call centre type role.

We are looking for friendly and engaging people

with a passion for people and developing beneficial relationships with our clients and internal teams

who are friendly and genuinely enjoy communicating with and assisting our clients

with a professional and polite verbal and written style

with the ability to multitask, prioritise, and work under pressure in a fast paced environment

with a curious mind and passion for learning

who are able to adapt quickly to new systems, processes, and product updates to maintain service excellence.

who have Intermediate skills (at a minimum level) on the Microsoft Office 365 platform

who are self driven and highly motivated with a strong attention to detail

who are highly organised with a passion for customer service.

If you have work experience in the disability, healthcare or community services sectors, you are encouraged to apply, however this is not essential.

Why is Rehab Hire a great place to work?

Did you know that the healthcare sector is one of the fastest growing sectors in the world?

If you join Rehab Hire, you will be joining an industry that offers excellent long term career prospects, in a business with exceptional job security and a strong history of promoting within.

If you want to learn more about us, Please see our website: https://www.rehabhire.com.au/about-us/