About the role

Carpet Call, a leading provider of premium flooring solutions, is seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service & Warranties Representative. In this full-time role, you will be responsible for delivering exceptional customer service and handling all aspects of our product warranties, ensuring our valued clients receive the best possible support.

What you'll be doing

Providing prompt and efficient resolution to customer inquiries, complaints and concerns related to our products and services

Processing and managing product warranties, including inspections, authorisations and coordinating repairs

Maintaining accurate records and documentation of all customer interactions and warranty claims

Collaborating cross-functionally with our sales, installation and operations teams to ensure seamless customer experiences

Identifying opportunities for process improvements and contributing to the enhancement of our customer service protocols

Adhering to all company policies, procedures and quality standards to uphold our reputation for excellence

What we're looking for

Proven experience in a customer service or call centre role, preferably within the home improvement or retail industry ( Is required)

Excellent communication and interpersonal skills, with the ability to effectively liaise with customers, contractors and internal stakeholders

Strong problem-solving and analytical skills to efficiently handle complex customer inquiries and warranty claims

Proficient in using customer relationship management (CRM) systems and Microsoft Office suite

Demonstrated attention to detail and a commitment to providing high-quality service

A collaborative and proactive mindset, with a genuine passion for delivering exceptional customer experiences

What we offer

At Carpet Call, we are committed to the growth and development of our employees. In this role, you will have the opportunity to expand your skills and contribute to the continued success of our business. We offer a competitive salary, comprehensive benefits package, and a positive, supportive work environment that fosters teamwork and innovation.

About us

Carpet Call is a leading provider of premium flooring solutions, serving residential and commercial clients across Victoria and South Australia. With over 50 years of industry experience, we are known for our exceptional product quality, professional installation services and unwavering commitment to customer satisfaction. Join our team and be a part of our continued growth and success.

Apply now for this exciting opportunity to be our next Customer Service & Warranties Representative!