Full job description

About Accessible living homes

Accessible living homes is an TAC and NDIS service provider that is dedicated to deliver the most compassionate and loving disability services. We're growing every day and there's never been a better time to join our team.

Due to our growth, we have a newly created position in Melbourne, Victoria.

Key responsibilities include but are not limited to:

Business Development & Client Acquisition

Build referral networks with LACs, Support Coordinators, and healthcare professional

Identify new opportunities and help grow our Victorian portfolio

Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.

Actively promote Accessible living homes services, brand, and values through professional engagement, networking, and community outreach like expos and networking events

Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.

Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.

Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.

Collaborate on the development and implementation of innovative marketing and referral initiatives.

Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals.

Client Onboarding & Service Coordination

Oversee the client onboarding process, ensuring a seamless transition from enquiry to active service.

Guide clients and families through available service options, funding pathways, and expectations.

Provide clear documentation and handover to operational teams post-onboarding.

Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.

Client Relationship Management

Act as the primary contact during onboarding and early service delivery phases.

Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.

Foster trust and rapport with clients and their families through consistent communication and professional service delivery.

Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.

Skills & Experience:

Experience in a business development or intake-focused role, NDIS support or case coordination ideally within disability services. Experience in Special support Coordination will be highly regarded.

Candidates must have both business development experience and NDIS support or case coordination experience.

Minimum 6+ years of relevant experience required.

Strong understanding of NDIS, and TAC Standards.

Established and/or the ability to build strong relationships with customers, case managers and other key stakeholders

High-level communication, negotiation, and relationship-building skills.

Previous experience transitioning NDIS participants from hospital

Essential requirement: experience transitioning NDIS participants from hospital to community-based services.

Demonstrated initiative, sound judgment, and ability to work autonomously.

Experience using CRM or care management systems (desirable).

Current driver's license and willingness to travel as needed.

If this sounds like the perfect opportunity for you, we would love to hear from you.

Flexible and performance-based work options like part-time roles, casual employment, or performance-based pay are available for qualified candidates.