• $112,709+ Super + Not for Profit salary packaging benefits
• Permanent Full Time
• Location: Coffs Harbour NSW 2450
• Make a meaningful difference to the lives of Australians in need!

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

The Psychosocial Support Program (PSP) is a vital program in the community in partnership with the Healthy North Coast PHN supporting people living with mental illness on their recovery journey.

We are seeing a Program Manager to lead our team across the Mid North Coast region, based in Coffs Harbour.

In this pivotal role, you will be part of our Leadership Team, overseeing a dedicated group of seven staff members who deliver targeted psychosocial support to young people aged 15-25 years. These supports are aimed at building resilience and enhancing psychosocial skills for those experiencing mental health challenges.

Our team operates across Port Macquarie, Grafton, Lismore, Coffs Harbour, and Nambucca Heads. Regular travel to these locations is essential and fully supported with a pool vehicle and travel during work hours.

If you're a strategic leader with a passion for mental health and community impact, we'd love to hear from you.

Your Key Responsibilities

• Build and maintain an effective and skilled team by establishing role clarity at direct report level ensuring that performance expectations, development and accountabilities are clearly set and reviewed regularly.
• Conduct staff performance discussions when required including setting priorities and outcomes, planning, and organising work and monitoring workflows, and assist in conflict resolution.
• Influence operational activities by contributing to the on-going service development and improvement via strategic and continuous improvement initiatives.
• Ensure the service is meeting compliance, funding agreements and create reports including comprehensive program and client data statistics and reports.
• Develop and maintain strong relationships with key external stakeholders including other serviced providers, government agencies and non-government support best practice in a seamless service system.
• Understand and support responses to community identified requirements for youth mental health and wellbeing.

Requirements for Success

With a significant background in leadership in the Community Services and/or Mental Health and with the child, youth & family sectors, you will be confident in your values-based leadership and workforce planning. Other requirements include:

• Relevant degree with management experience or associate diploma with substantial management experience is required.
• Demonstrated experience working with young people experiencing complex issues.
• Experience working with teams over multiple offices and different geographic regions in complex service delivery setting.
• Demonstrated ability to deliver service outcomes on time and in compliance with funding requirements.
• Able to develop and maintain effective relationships with key stakeholders.
• Previous experience in budget and financial management
• Must have full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Find out more about a career with Mission Australia.

How to apply

Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you