• Full Time, Permanent Role
• Location: Mparntwe (Alice Springs), NT
• Salary: $103,172 + Super + NFP Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.
Find out more about us and our purpose.

Your opportunity
Mission Australia is seeking a dedicated Dual Diagnosis Officer (AOD and Mental Health) to provide specialist support to individuals and families experiencing co-occurring mental health and alcohol or other drug challenges.

Working across multiple programs and sites, this role is integral in supporting case managers to deliver safe, timely, and integrated responses. The successful candidate will conduct comprehensive assessments, develop person-centred care plans, and coordinate holistic support using trauma-informed, culturally responsive approaches.

This position also involves secondary consultation, advocacy, and collaboration with external agencies to enhance outcomes for people with complex needs, while strengthening stakeholder relationships and advancing service delivery excellence.

Your key responsibilities will be to:

• Conduct comprehensive, culturally safe assessments for individuals with co-occurring mental health and AOD challenges using recognised dual diagnosis tools.
• Develop and oversee integrated, recovery-oriented care plans addressing mental health, substance use, and psychosocial needs.
• Provide specialised, person-centred case management, including outreach and support for complex participants, while assisting case managers in dual diagnosis-related work.
• Offer secondary consultation, mentoring, and coaching to staff to build capacity in recognising and responding to complex AOD and mental health needs.
• Collaborate with internal teams and external stakeholders, including service providers and community agencies, to ensure coordinated and holistic support.
• Maintain accurate, timely, and comprehensive client records, reports, and data in line with organisational protocols and accreditation standards.
• Actively contribute to continuous quality improvement initiatives, including the development, implementation, and evaluation of programs, resources, and training.

Requirements for success

• Relevant degree or equivalent experience in human services, social work, mental health, or AOD, with demonstrated expertise in dual diagnosis.
• Strong knowledge of co-occurring mental health and AOD issues, including trauma, social determinants, treatment models, and relevant NT legislation.
• Experience delivering person-centred, trauma-informed, and culturally responsive care, including working with First Nations communities.
• Proven ability to work collaboratively across multi-site, high-demand programs and build trusted relationships with participants, colleagues, and external stakeholders.
• Demonstrated capacity to mentor, coach, and upskill staff to improve recognition and response to complex mental health and substance use needs.
• Excellent communication, engagement, and organisational skills, including clear written reporting and data management.
• Resilience, self-awareness, and professionalism, with the ability to manage workload, maintain boundaries, and contribute positively to team culture.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

How to apply
Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you