Leadership Opportunity

$99,022 - $111,457 ( Depending on skills xperience)

Permanent Full time

About the role

The Community and City Services Division puts people, families and community at the heart of everything we do, ensuring Melbourne remains a city for all – liveable, healthy and vibrant, and meeting the needs of a diverse and growing population.

Within this division, the Libraries, Recreation and Waterways Branch offers inclusive spaces, resources, services and programs that connect communities, support creative and learning opportunities, and inspire healthier, more active lifestyles.

This is an opportunity to make your mark as Team Leader of one of Melbourne’s most vibrant community hubs. Southbank Library at Boyd is a place where people connect, learn, create and feel at home — and we’re looking for a dynamic leader to keep it thriving.

In this hands-on leadership role, you’ll guide a passionate team to deliver exceptional customer experiences, keep the library running smoothly day-to-day, and ensure it’s a safe, welcoming and inspiring space for all. You’ll manage facilities, collections, IT systems and tenant relationships, while also contributing to long-term planning and service improvements across our library network.

As part of our Library Leadership Team, you’ll blend operational know-how with strategic vision, shaping policies, driving innovation, and championing the role of libraries in a liveable, creative and connected Melbourne.

Join us and lead a library that’s more than books — it’s a heartbeat of the community

A little more about the role

Leading, guiding and managing the team to foster a performance based culture and drive accountability and excellence in outcomes through coaching, mentoring and empowering team members and direct reports to develop and perform at a high level, and as an effective team.

Overseeing daily branch operations, including staff rostering, financial procedures, customer service delivery, and resolution of complex customer service issues.

Building and sustaining strong relationships with internal and external stakeholders, including tenants, community organisations, and service providers

Leading safety initiatives across the library service, including coordinating OHS inspections, Health and Safety Representative meetings, procurement of safety equipment, and regular review of incident and emergency procedures.

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

About you

You are a community connector, comfortable with facilitating welcoming and engaging library experiences that bring people together.

You may also be:

• An organised problem-solver with the skills to manage daily operations while contributing to long-term planning and service improvement

• A confident leader who inspires teams to deliver exceptional customer service and maintain vibrant, safe community spaces

What your experience might look like - Key selection criteria

Tertiary qualification in Librarianship, Management, or a related discipline, or a minimum of five years of relevant professional experience.

Proven ability to build and maintain effective relationships, partnerships, and networks with internal teams and external stakeholders.

Ability to provide advice on safety, emergency response procedures, and resolve complex customer behaviour

Experience in leading and managing staff in an operational environment

Excellent written and verbal communication skills, with the ability to engage and collaborate with a diverse range of stakeholders.

Benefits of working with us

Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.

Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.

Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.

Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

How to apply

Click the APPLY button to be redirected to our career's portal!

Submit your application no later than 11:45pm on Monday September 8, 2025

A few important things to note – don’t miss out!

Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided.

Apply early! This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in.

We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.

Need more info?

Refer to the position description below or contact [email protected]

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.