Medical Receptionist / Administrator - Casual - pay negotiable depending on experience

About Us:

Peppertree GP is the largest medical practice in Medowie, with a team of 11 highly skilled GPs supported by nurses, allied health professionals, and dedicated administrative staff. Recognised as a leader in community healthcare, Peppertree GP has quickly become one of the region’s most sought-after places to work and receive care.

The practice has earned significant recognition, winning Best New Business (2024) and Most Outstanding Health Improvement Service (2025) at the Port Stephens Local Business Awards, and being named a Finalist in the First Nations Health category at the Primary Care and Innovation Awards. With a 4.8-star Google rating, Peppertree GP is proud to be known for its outstanding patient care, innovation, and strong team culture.

About the role:

We are seeking a reliable, friendly, and respectful Medical Receptionist to join our team. The ideal candidate will be able to show initiative, work independently, and thrive in a busy, fast-paced environment while maintaining a professional and welcoming presence.

This role requires exceptional organisational and communication skills, with a strong focus on delivering outstanding customer service to patients and visitors. Proficiency in IT systems is essential, and prior experience with Best Practice software will be highly regarded.

Key duties/responsibilities:

Answering and dealing with all incoming phone calls.

Banking – balancing daily takings and banking money.

Respond to requests for patient appointments with GPs at the practice.

Raise accounts following GP consultations.

Maintain up to date knowledge of correct billing procedures.

Attend to and act upon queries regarding accounts.

Assist in the efficient management of the practice waiting area.

Maintain medical files and office records.

Typing and word processing.

Receipting and banking of all incoming payments.

Generating GP and practice activity reports as directed.

Scanning and photocopying patient histories, documents and files as required.

Assisting with statistical data collection as directed.

Communicate effectively with doctors and practice staff.

Liaise with external suppliers such as pathology, radiology, specialist and health service providers as required.

Monitor stationery/kitchen supplies and advise Practice Manager of ordering needs.

Ensure all areas are appropriately prepared and maintained.

Maintain security of the premises.

Meet KPI’s as required.

Other administrative duties as directed.

Other administration/reception tasks as required.

Other responsibilities:

To promote and practice OH&S, Risk Management and Infection Control policies & procedures.

Be familiar with all emergency and evacuation procedures.

Promote and maintain continuous improvement in work practices.

Always respect and maintain client confidentiality.

Participate in attendance at staff meetings and compulsory training as appropriate.

Undergo a police-check as required.

Undergo a performance appraisal after three months of employment and 6 to 12 months thereafter.

Participate in ongoing education.

Other duties as directed by the Practice Manager.

Benefits:

Education and Training opportunities.

Great team support and social events.

Hours:

Hours of work can be negotiated with the right candidate.

The successful candidate must clear pre-employment checks and provide a WWCC.