Casual Receptionist – Vivant Medical Clinic, Sydney Olympic Park

About Us
Vivant Medical Clinic is a modern, community-focused practice located in the vibrant Sydney Olympic Park precinct. We pride ourselves on providing high-quality, patient-centred care across general practice, preventative health, chronic disease management, and allied health services. With a welcoming environment and a strong emphasis on professionalism, compassion, and efficiency, we are seeking a reliable and personable receptionist to join our growing team.

Role Overview
As the first point of contact for our patients, you will play a crucial role in delivering a warm and professional experience, both in person and over the phone. You will support the smooth running of the clinic through effective appointment management, communication with practitioners, and accurate administrative work. This position requires excellent interpersonal skills, attention to detail, and the ability to thrive in a fast-paced environment while maintaining a calm and friendly demeanour.

Key Responsibilities

Greet patients and visitors with professionalism, empathy, and a welcoming attitude

Answer and manage incoming calls, emails, and online enquiries promptly and courteously

Schedule, confirm, and manage patient appointments using our clinical software (HotDoc & Best Practice)

Process patient registrations, verify Medicare and insurance details, and manage billing transactions

Maintain patient confidentiality and comply with all privacy and data protection requirements

Liaise with doctors, nurses, and allied health practitioners to coordinate patient care efficiently

Assist with scanning, filing, and maintaining accurate patient records

Ensure the reception and waiting areas remain tidy, comfortable, and welcoming

Support clinic operations with general administrative tasks as required

Skills & Experience

Previous experience in a medical or allied health reception role (desirable but not essential)

Strong communication skills, both verbal and written

Proficiency with Microsoft Office and experience using medical software (Best Practice preferred)

Ability to multitask, prioritise workloads, and work well under pressure

High level of accuracy, organisation, and attention to detail

A team player with a proactive and positive attitude

Knowledge of Medicare billing processes is highly regarded

What We Offer

A friendly, supportive, and professional work environment

Ongoing training and development opportunities

Flexible shifts to support work-life balance

The opportunity to be part of a growing, respected medical practice in a thriving community hub

Location & Hours

Based in Sydney Olympic Park, close to public transport and parking options

Flexible part-time or full-time availability, including occasional Saturdays

How to Apply
If you are motivated, compassionate, and passionate about providing exceptional patient service, we would love to hear from you. Please send your CV and a brief cover letter outlining your relevant experience to [email protected] with the subject line “Receptionist Application – Vivant Medical Clinic.”