Office Administrator – Empire Steel

Why Join Empire Steel?
Empire Steel is a fast-growing, high-end, luxury steel window and door fabrication company based in Braeside. We deliver premium products across residential and commercial projects throughout Melbourne, NSW, and QLD.

We are seeking an experienced and driven Office Administrator to oversee and streamline our office operations. In this pivotal role, you’ll be the key point of contact ensuring projects run efficiently, documentation is handled with precision, and clients receive an exceptional experience.

This is not an entry-level position. We are looking for someone with proven experience in a manufacturing, construction, or fabrication environment — someone who thrives on organisation, accuracy, and forward planning.

What We Offer

Two weeks guaranteed leave over Christmas

A stable, long-term role with genuine opportunities for growth

A supportive team environment and a highly approachable Director

Key Responsibilities

Manage day-to-day office operations, supporting the Director, and Management team

Answer phones, handle enquiries, and manage communication via email.

Oversee and manage procurement of materials, consumables, and job-related supplies

Create and maintain job records and project data

Coordinate inductions, compliance documentation, and certificates

Prepare SWMS, reports, quotes, formatted documents, and other key project paperwork

Conduct costing comparisons and financial analysis across suppliers

Support payroll manager, including timesheet confirmations, leave requests, and approvals

Assist with mailing lists, and database management

Organise internal folders and job files (SharePoint), maintaining high administrative standards

Attend team meetings, prepare reports, and provide support to Managers

Develop and maintain key registers, warranty manuals, and compliance records

Build and refine an office administration manual and step-by-step processes

What We’re Looking For

5+ years’ experience in a similar office administration/office management role

Previous experience in trades, construction, steel fabrication, manufacturing or windows and doors industry (essential)

Strong background in job scheduling and project coordination

Excellent phone manner and written communication skills

High-level organisational skills with the ability to prioritise and manage workload independently

Confidence managing compliance documentation and reporting requirements

Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and XERO

A proactive, solutions-focused mindset and the ability to take initiative

Great communicator and confident to speak to management and keeping them on task

Please Do Not Apply If

You have not worked in a trade, construction, steel fabrication, manufacturing or windows and doors business before

You do not have hands-on experience using Microsoft Office

You are not confident managing phones and high-level daily administration tasks and communicating with employees

You are looking for an entry-level role — this position requires leadership and ownership

How to Apply

If you’re ready to take ownership of this role and play a central part in the growth of Empire Steel, we’d love to hear from you. Please submit your CV and a short cover letter outlining your relevant experience.